Front Desk/Receptionist

Job Description:

Job Description

Front Desk/Receptionist

Immediate Supervisor Title: Site Leader

QUALIFICATIONS:

· High school diploma or equivalent

· Associate degree in office assistant/medical assistant preferred

· Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs

· Ability to address patient concerns/questions in a positive proactive manner

· Ability to handle multiple tasks in a professional, organized, and friendly manner

· Excellent communication skills

· Career Readiness Certificate

RESPONSIBILITIES:

· Answer phones; take messages and route to appropriate personnel

· Unlock front door and receptionist window at required times

· Greet patients, verify insurance information and collect any fees due before patient is seen by a provider

· Check patient in and out on computer system. This includes verification of insurance and demographic information

· Process office visit charges and patient payment transactions in a timely manner according to GMC policy

· Complete End-Of-Day reports and reconcile patient accounts with Site leader

· Prepare for next day''s appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available

· Manage new patient requests. Set-up new patient packets and charts

· Maintain computer chart accuracy the information as soon as possible.

· Maintain cleanliness and organization of front desk and the office supply cabinet