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Front Desk Receptionist

Cutting Edge Computers

Gaylord, MI

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JOB DETAILS
SKILLS
Administrative Skills, Customer Relations, Detail Oriented, Equipment Maintenance/Repair, HTML (HyperText Markup Language), Hardware Repair, Information Technology & Information Systems, Laptop PC, Maintenance Services, Organizational Skills, Technical Support, Telephone Skills
LOCATION
Gaylord, MI
POSTED
1 day ago
We are seeking a professional, customer-focused Front Desk Receptionist to join our IT and Computer Repair team. This role serves as the first point of contact for customers seeking computer repair, technical support, and IT services. The ideal candidate will be organized, detail-oriented, and capable of managing customer interactions, service tickets, scheduling, and administrative tasks in a fast-paced technology environment.
 
Key Responsibilities
 
- Greet customers and provide a positive first impression of the company. 
 
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- Answer incoming phone calls, emails, and customer inquiries regarding repair services and IT support. 
 
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- Check in computers, laptops, and other equipment for repair. 
 
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- Create and update service tickets with accurate customer and device information. 
 
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- Schedule, coordinate, and dispatch field or in-house technicians based on service requests and priority levels. 
 
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- Process invoices, payments, and receipts. 
 

About the Company

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Cutting Edge Computers