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Front Desk Receptionist

Goodwill of Colorado

Colorado Springs, Colorado

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JOB DETAILS
SKILLS
Accounting, Call Volume, Communication Skills, Customer Relations, Customer Support/Service, Documentation, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operations, Organizational Skills, Payroll Forms and Checks, Physical Demands, Relationship Management, Sales Management, Team Player, Telephone Skills, Time Management
LOCATION
Colorado Springs, Colorado
POSTED
13 days ago

Goodwill of Colorado

    Job Description

Pay Rate: $17.50 per hour

Work Schedule: M-F 12:00PM - 5:00PM

We are searching for a Front Desk Coordinator for our Goodwill Headquarters in Colorado Springs. This is a temp-to-hire position.

JOB SUMMARY:

We are seeking a highly organized, reliable, and customer-oriented Front Desk Coordinator to serve as the primary point of contact for our organization. This role is essential to creating a welcoming, professional atmosphere while ensuring efficient daily front desk operations.

The ideal candidate demonstrates exceptional dependability, consistently arriving on time with minimal absenteeism. They maintain a professional appearance, uphold a clean and organized workspace, and communicate with courtesy and professionalism at all times. This individual must handle sensitive information with discretion, remain calm under pressure, and effectively manage multiple tasks in a fast-paced environment, including high call volumes. The ability to sit for extended periods is also required.

 

Key Responsibilities

Front Desk Operations

  • Greet and assist all visitors and callers with professionalism and courtesy
  • Manage a high volume of incoming calls using a multi-line phone system, directing calls efficiently
  • Sort and distribute incoming and interoffice mail
  • Receive and sign for deliveries, notifying staff for timely pickup
  • Distribute payroll checks as needed and maintain accurate documentation of mailed and returned checks
  • Maintain clear and detailed shift notes to ensure seamless transitions between team members

Relationship Management

  • Foster a positive and welcoming environment for visitors, employees, and stakeholders
  • Build strong, collaborative relationships across departments
  • Maintain professional boundaries and demonstrate respect for others’ roles and expertise

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exceptional reliability, punctuality, and attendance
  • Strong communication and interpersonal skills
  • Ability to remain calm, professional, and courteous in a fast-paced environment
  • Strong multitasking and organizational abilities
  • Commitment to maintaining confidentiality and handling sensitive information with discretion
  • Professional appearance and dedication to maintaining a clean, organized workspace

 

Education

  • High school diploma or equivalent preferred

Experience

  • Minimum of 2 years in a customer-facing or administrative role
  • Experience with multi-line phone systems required
  • Clerical and basic accounting experience preferred

Skills & Requirements

  • Proficiency in Microsoft Word, Excel, and Outlook
  • Excellent customer service skills
  • Ability to sit for extended periods and use a computer for at least 4 hours daily
  • Ability to lift, carry, stand, and stoop as needed for filing and office tasks

Core Competencies:  

  • Communication, Level 1
  • Customer Focus, Level 1
  • Excellence, Level 1
  • Knowledge and Skills, Level 1
  • Teamwork, Level 1
  • Trust, Level 1

 

Physical Requirements

Attachment to Job Description

 

Job Title: 761 – Coordinator I, Front Desk Dept Number: 5030

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Guide to Physical Requirements:

  • Continuously (5-8 hours)
  • Frequently (3-4 hours)
  • Occasionally (1-2 hours)
  • Never

 

 

 

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - OCCASIONALLY

   Below Shoulder - OCCASIONALLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY 

WALKING - CONTINUOUSLY

STANDING – CONTINUOUSLY 

SITTING - CONTINUOUSLY 

SPEAKING - CONTINUOUSLY

OTHER, please describe - 

About the Company

G

Goodwill of Colorado

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