Front Desk Receptionist - Behavioral Health/Medical

Under the supervision of the Operations Manager - ACTION, the ACTION Health Center Receptionist manages the arrival and  departure of patients seeking services at the ACTION Health Center. Key roles include front desk daily operations, maintenance of  patient charts and administrative support to providers. This position requires the ability to work with all team members, multitask, and  have attention to detail.  

Major responsibilities:  

• Follow established health center protocol for the check-in, encounter form production, and check-out; including updating  patient information related to demographics and insurance, verifying insurance, collecting copayments, and scheduling  appointments for Medical, Dental and Behavioral Health  
• Make reminder phone calls for upcoming appointments or to reschedule patients  
• Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if  applicable  
• Register new patients into the electronic health record system accurately and in a timely fashion.  • Provide administrative support and maintain effective communication with staff  
• Provide non-clinical support to Spanish speaking patients of the ACTION Health  
• Maintain orderly and accurate filing of records  
• Copy, mail and/or fax completed forms and/or appropriate supporting portions of health records  • Copy dental records as requested by patients, insurance companies, and other outside sources  
• Receive and document all requests for copies of ACTION Health Center records for Medical, Dental and Behavioral Health • Respond to clinicians and staff requests for charts and chart documents  
• Accurately prepare new patient charts in accordance with the ACTION Health Center guidelines  • Responsible for scanning documents for ACTION Health Center in a timely manner  
• Book patients for tests and appointments within CHC and/or outside facilities as well as specialists  • Assist patients in accessing services by identifying transportation needs, interpretive services requirements, etc.; assist in  providing solutions to these needs by utilizing available resources within the practice and/or community  • Make sure patients check in and check out of shower daily 
• Foster a positive, professional, effective working relationship with CHC staff and ACTION Health Center staff with a focus on  improving collaborations and team functioning  
• Attend required trainings 
• Demonstrates understanding and commitment to the established CHC Values and Standards  
• Perform other duties as required or assigned 

Minimum Qualifications:  

• High School Diploma  
• Bilingual in English and Spanish is a plus.
• Three years of experience in a healthcare environment preferred medical office environment.  
• Knowledge of Demonstrated interpersonal relationship skills  
• Basic medical terminology  
• Experience with MassHealth, Commonwealth Care and UCP helpful  
• Computer skills for accurate data entry  
• Ability to manage multiple priorities  
• Ability to operate usual office equipment: telephone, computer, copy machine, printers  
• Experience using Microsoft Office (Word and Excel) 
• Demonstrated organizational and time management skills  
• Demonstrated ability to work independently  
• Demonstrated communication skills (verbal and written skills in English required)  
• Demonstrated ability to work in a fast paced, physically demanding office environment  
• Interest in improving cultural competencies required  
• Ability to multi-task and adapt to a changing environment, and have a strong comfort level in approaching individuals in  various settings.  

Supervision Exercised: None  

Environmental Working Conditions: Normal office environment of a busy Community Health Center and within the community as  appropriate to serve the target population is required. The working conditions that must be met by an employee to successfully  perform the essential duties of this job with or without reasonable accommodations. Periods of extended time on your feet dealing  with the day to day needs of this population being served is expected.  

Physical Requirements: Position requires physical ability to move about and function within the Health Center and to perform  normal office tasks including computer data entry. Normal visual acuity and standard clerical dexterity to operate computers, printers,  photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks.