Front Desk On-Demand Trainer - Second Posting, Open Until Filled

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Front Desk On-Demand Trainer - Second Posting, Open Until Filled

Posting Status: Second Posting, Open to All

Application Deadline: July 29th, 2026, at 4:30 PM Central

Position Summary:

The Front Desk On-Demand Trainer serves as the welcoming "front door" for the Department of Continuing Education while providing on-demand, drop-in training and technical assistance to community members. This role offers practical support with resume development, job searches, and online applications, basic computer and digital literacy (such as email, document creation, scanning, uploading, and navigating online portals), and general technical troubleshooting related to workforce and training needs. The position is designed as a teach, guide, and support role, helping participants build skills and confidence by coaching them through tasks step-by-step, and promoting independence, rather than completing activities for them. The individual in this role maintains a respectful and confidential environment and helps coordinate walk-in traffic.

Position Responsibilities & Duties:

• Front Desk Functions

• Greet visitors, answer phones, respond to emails, and provide general information about CMN programs/services.

• Maintain an organized, welcoming reception/training space and ensure materials are stocked.

• On-Demand Training & Employment Support

• Provide individualized support for:

• Resume writing/editing, cover letters, references

• Job search strategies and setting up job alerts

• Completing online applications (including attachments, assessments, portals)

• Support participants in creating/using accounts (email, job boards, training platforms) and managing passwords safely.

• Offer short "micro-sessions" (10-30 minutes) and longer scheduled sessions as needed.

• Digital Literacy & Technical Assistance

• Support basic technology skills:

• Using a computer, keyboarding, and navigating websites

• Microsoft Office / Google Workspace basics (Docs, email, file sharing)

• Printing, scanning, copying, saving to USB/cloud, uploading documents

• Using Zoom/Teams for interviews or training

• Troubleshoot common issues (connectivity, logins, attachments, device basics) within scope.

• Teach "how to" rather than doing everything for the person, build independence and confidence.

• Create/update templates, step-by-step guides, and checklists.

Position Type/Expected Hours of Work:

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:00 a.m. through 4:30 p.m.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education

• a. High School Diploma or GED required.

• b. Associate Degree in Education, Business Administration, Information Technology, Human Services, Workforce Development, or a related field preferred.

• Experience

• Minimum of one (1) year of experience in customer service, administrative support, education, workforce development, employment services, training, or a related field.

• Experience assisting individuals with computer use, online applications, resume development, job searches, or digital literacy training preferred.

• Certifications and License-

• Digital literacy, workforce development, customer service, or Microsoft Office certifications preferred but not required.

Specific Skills

• Ability to effectively communicate with individuals from diverse backgrounds in a professional, respectful, and culturally responsive manner.
• Proficiency with Microsoft Office Suite, Google Workspace, email systems, internet navigation, online applications, printing/scanning, and basic troubleshooting of computer-related issues.
• Ability to teach and coach others through tasks step-by-step, demonstrating patience,
• strong interpersonal skills, and a commitment to building participant confidence and independence.
• Ability to maintain confidentiality and exercise discretion when handling sensitive personal and employment-related information.
• Strong organizational skills with the ability to manage multiple participants, walk-in traffic, and competing priorities in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.

Personal Traits

• Dependability, Attendance, and Punctuality.
• Communication skills.
• Customer service to students, staff, vendors, and contractors.
• Judgement, Decision making, and problem-solving.
• Innovation (Continuous Process Improvement)
• Attitude, enthusiasm, cooperation.
• Managing change and adaptability.
• Good moral character, mature judgment, and a strong sense of responsibility and dedication.
• Highly positive and enthusiastic style; capable of motivating others.

Reporting to this Position: No Direct Reports

Physical Demands & Work Environment:

Physical demands are classified as Sedentary: lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is expected.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs administrative office Functions: Constant
• Exposure to office/class room environment: Constant
• Exposure to shop or maintenance environment: Occasionally

Tools & Equipment Used: Office equipment including copy, scan, print and fax machines, computer, calculator and telephone.

APPLICATION PROCESS

A complete application includes:

• Letter of Interest
• Current Resume
• Completed CMN application form (available under job opportunities at http://www.menominee.edu/careers)
• Copy of all college level transcripts (official transcripts required upon hired)
• Three professional references
• Copy of valid WI driver license
• Proof of relevant certificates or training
• Proof of Tribal enrollment status
• Proof of honorable or general military discharge paperwork (if applicable)

It is not the responsibility of CMN to notify applicants of missing documentation. Incomplete application packets will not be considered.

Application materials can be mailed to:

College Of Menominee Nation

Attn: Human Resources

P.O. Box 1179

Keshena, WI 54135

or

Email to: hr@menominee.edu

An online application is available at: http://www.menominee.edu/careers

NOTE: Pre-employment drug testing is part of the hiring process. EOE/MITW 82-10 A PDF version of this posting can be viewed here.

• Second Posting
• july 2026

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