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Front Desk Office Manager

New Level Resources

Thousand Oaks, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Billing, Business Growth, CPR Certification, Calendar Management, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Disability Insurance, Documentation, Establish Priorities, Event Marketing, Fitness, Follow Through, Healthcare, Interpersonal Skills, Inventory Management, Leadership, Life Insurance, Marketing, Microsoft Office, Office Management, Operational Audit, Operational Support, Order Management, Order Supplies, Organizational Skills, People Management, Process Improvement, Record Keeping, Sales Management, Schedule Development, Social Media, Sports, Staff Development, Systems Maintenance, Team Player, Time Management
LOCATION
Thousand Oaks, CA
POSTED
Today
Title: Front Desk Office Manager
Compensation:$27-$30 per hour
Schedule: Full-Time
This is a full-time position and requires individuals to be available to work Monday through Saturday. Hours may fluctuate based on business and client needs.  Occasional evenings and overtime may be required.
Location: Thousand Oaks, CA

The Front Desk Office Manager is responsible for owning and elevating all front-office operations, ensuring a high-quality client experience and seamless day-to-day administrative execution. This role oversees scheduling, billing accuracy, reporting, and front-desk performance, while leading part-time front desk staff and maintaining strong operational systems. This position requires a proactive, detail-oriented individual who takes initiative, identifies opportunities for improvement, and implements solutions independently. The Front Office Manager plays a critical role in ensuring accuracy, accountability, and consistency across all front office functions while contributing to the overall success and growth of the business.

What You’ll Do:
  • Oversee daily front-office operations and ensure a smooth, professional client experience.
  • Manage client scheduling, appointments, check-ins, and general administrative workflows.
  • Maintain accurate client records, attendance tracking, and scheduling systems.
  • Process and review billing information to ensure accuracy and timely documentation.
  • Generate and review operational reports as needed.
  • Identify and implement process improvements to increase efficiency and organization.
  • Supervise, train, and support Front Desk Associates.
  • Create staff schedules and ensure adequate front desk coverage during business hours.
  • Provide coaching, feedback, and performance support to front desk team members.
  • Respond to client inquiries, concerns, and requests in a timely and professional manner.
  • Build positive relationships with clients and promote a welcoming environment.
  • Monitor facility cleanliness, organization, and overall presentation.
  • Coordinate with vendors, maintenance providers, and contractors as needed.
  • Manage inventory and order office and facility supplies.
  • Assist with social media posting, promotions, and community engagement activities.
  • Support special events, marketing initiatives, and administrative projects.
  • Collaborate with leadership to support operational goals and business growth.
  • Perform other duties as assigned.

What You’ll Need to Succeed:
  • Strong organizational skills and exceptional attention to detail.
  • A proactive mindset with the ability to identify challenges and implement solutions independently.
  • Excellent communication and interpersonal skills.
  • Strong customer service skills with the ability to build and maintain positive client relationships.
  • Ability to prioritize tasks, manage multiple responsibilities, and thrive in a fast-paced environment.
  • High level of accountability, professionalism, and follow-through.
  • Strong leadership skills and the ability to motivate, coach, and support team members.
  • Comfortable working with technology and learning new software, systems, and tools.
  • Experience with scheduling, billing, and client management systems is preferred.
  • Proficiency in Microsoft Office, Google Workspace, or similar office software.
  • Experience with Canva, social media platforms, or marketing support is a plus.
  • Minimum of 1–2 years of managerial or supervisory experience, preferably in an office, fitness, wellness, or sports performance environment.
  • Previous experience in a client-facing, service-oriented role is strongly preferred.
  • CPR certification is preferred; candidates who are not currently certified must obtain certification within 90 days of employment.

What We Offer You:
 
  • Comprehensive health and wellness benefits
  • Paid time off and holiday pay
  • Retirement savings opportunities
  • Company-paid life and disability insurance
  • Professional development and leadership support
  • Collaborative and team-oriented culture
  • Opportunity to work in a fast-paced, purpose-driven environment
  • Access to innovative health, wellness, and performance services
  • A workplace focused on accountability, growth, and client success
  • $100/month fuel stipend
  • $50/month phone reimbursement

Compensation:$27-$30 per hour

About Us:

We are dedicated to helping athletes and individuals perform at their highest potential through innovative, client-focused health and performance services. Our team combines expertise, collaboration, and a passion for excellence to create an environment centered around growth, wellness, and results. We pride ourselves on delivering a high-quality experience across every service we provide while fostering a culture built on accountability, teamwork, and continuous improvement. We are committed not only to the success of our clients, but also to the growth and development of our employees.

Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.  

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.We are strictly on an at-will basis.

 

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About the Company

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New Level Resources

New Level Resources is a global, bi-lingual HR consulting firm that helps organizations develop, deploy, and manage their workforce. We provide real-world solutions to our clients’ complex HR and business challenges.

New Level has 20+ years devoted to developing effective and efficient human resources policies, procedures and best practices for small, medium and large-sized businesses. Our objective is to help you build and align your HR strategy, to retain the best talent and lower your employment costs. We provide companies with access to expert human resources consulting at an affordable price.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006
WEBSITE
http://www.newlevelresources.com/