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Front Desk Medical Receptionist - Ophthalmology Practice

New York Eye Institute

Orangeburg, New York

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Co-Payments, Communication Skills, Customer Support/Service, Demographics, Detail Oriented, Electronic Medical Records, Fast Food, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, High School Diploma, Insurance, Interpersonal Skills, Maintain Compliance, Medicaid, Medical Office Administration, Medical Records, Medical Terminology, Medical Treatment, Medicare, Multilingual, Multitasking, Operational Support, Ophthalmology, Optometry, Organizational Skills, Patient Assessment, Record Keeping, Team Player, Telephone Skills
LOCATION
Orangeburg, New York
POSTED
9 days ago
Position Overview
New York & New Jersey Eye Institute is seeking a friendly, professional, and detail-oriented Front Desk Medical Receptionist to serve as the first point of contact for our patients. The ideal candidate will provide exceptional customer service, ensure efficient front-office operations, and support patient scheduling, insurance verification, and administrative functions in ophthalmology practice.

Key Responsibilities
Front Desk & Patient Services
  • Greet patients and visitors in a courteous, professional, and welcoming manner.
  • Check patients in and out while ensuring accurate demographic, insurance, and contact information.
  • Schedule, reschedule, and confirm appointments while maintaining provider schedules efficiently.
  • Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
  • Collect copays, deductibles, outstanding balances, and process patient payments.
  • Maintain patient records and accurately scan and upload documents into the EMR system.
  • Assist patients with forms, referrals, and appointment-related questions.
  • Ensure smooth patient flow and a positive patient experience throughout each visit.
Insurance & Administrative Support
  • Verify insurance eligibility, benefits, and coverage prior to appointments.
  • Coordinate with insurance companies regarding patient coverage and eligibility questions.
  • Maintain confidentiality and compliance with HIPAA and practice policies.
Office Operations
  • Support daily front-office operations and administrative tasks.
  • Communicate effectively with providers, clinical staff, and billing teams to ensure continuity of care.
  • Maintain a clean, organized, and professional reception area.
  • Contribute to a team-oriented environment focused on patient satisfaction and operational excellence.
Qualifications
  • High school diploma or equivalent required.
  • Minimum 1–2 years of medical office or healthcare reception experience preferred.
  • Experience with insurance verification, referrals, and patient registration.
  • Familiarity with Medicare, Medicaid, and commercial insurance plans.
  • Strong customer service, communication, and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced medical environment.
Preferred Qualifications
  • Previous experience in ophthalmology, optometry, or specialty medical practices.
  • Knowledge of medical terminology, insurance processes, and healthcare office procedures.
  • Bilingual candidates are encouraged to apply.
Compensation
Compensation will be determined based on experience, qualifications, and interview evaluation.

About the Company

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New York Eye Institute