Administrative Skills, Calendar Management, Cardiology, Cardiovascular, Communication Skills, Computer Skills, Consulting, Customer Support/Service, Demographics, Dental Insurance, Documentation, Echocardiography, Electronic Medical Records, Employee Assistance Plan, Epic Systems, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Hospital, Medical Office, Medical Office Administration, Nursing, OSHA, Operational Support, Outpatient Care, Patient Care, Patient Charts, Primary Care, Professional Services, Quality of Care, Regulations, Spreadsheets, Team Player, Telephone Skills, Time Management, Training/Teaching, Vision Plan
Falls Church, Fairfax, VA
Location: Falls Church, VA
Status: Full-Time / Non-Exempt
Salary Range: $21.00 - $25.00
Are you looking for new career opportunities, great wages, excellent benefits, and work-life balance? Follow your heart to Virginia Heart!
At Virginia Heart, we are seeking friendly, dependable, and enthusiastic Front Desk Medical Receptionist for our Interventional Cardiology team that provides dedicated administrative and patient-interfacing support to the interventional providers and clinical teams to include PV, IV and Structural Heart, delivering accurate, professional service while promoting teamwork and operational efficiency.
When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:
- No Nights, weekends, or holidays!
- Affordable Medical, Dental and Vision plans
- 401(k) Retirement Plan
- Paid Short-Term Disability
- Employee Assistance Program for Mental and Physical well-being
- Three Weeks of Paid Vacation upon eligibility
- One week of Paid Sick Leave
- Annual Merit-Based increases
- Career Advancement Opportunities
- Annual Merit-Based increases
- Career Advancement Opportunities
- Employee Referral Bonuses
- Employee Discount Programs
- Employee Appreciation: Events to include therapy dogs, raffles, and other fun events
Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
RESPONSIBILITIES:
- Monitor and check the dedicated voicemails for the IV teams throughout the day, and accurately document messages per specialty group’s preference.
- Provide friendly, efficient telephone support, including call routing and accurate message documentation using approved Virginia Heart forms.
- Review and respond to patient or staff communication received via telephone, secure chat, email, and/or EMR in-basket messaging, as appropriate for role and within established turnaround standards.
- Manage incoming and outgoing faxes for each specialty group to ensure timely handling.
- Address patient scheduling requests promptly and ensure timely follow-up or escalation as needed.
- Add all new consult orders to the designated tracking spreadsheets per specialty group’s preference.
- Review provider schedules daily to identify new consults, appointment availability, and scheduling needs.
- Manage internal and external work queues for each specialty group to ensure timely patient access to care.
- Contact patients to schedule consult appointments for each specialty group following Advanced Practice Provider (APP) and Nurse Navigator review per the team’s preference.
- Schedule patients based on level of care, clinical urgency, and appropriate provider assignment as instructed.
- Schedule 30-day Structural Heart follow up appointments with transthoracic echocardiogram (TTE), annual follow-up appointments, and PFO specific follow up appointments per protocol.
- Schedule IV Hospital Follow Up appointments or IV APP appointments as requested by the Nurse Navigator.
- Review the rescheduling spreadsheet to identify patients impacted by provider template changes and proactively reschedule as needed.
- Prepare complete patient charts for provider visits in advance of scheduled appointments as requested/needed by each specialty group based.
- Verify that all required diagnostic testing, imaging, and external records have been received prior to the visit in coordination with the nurse navigators and subspecialty medical assistants.
- Print and organize all relevant test results, reports, and supporting documentation required for review as requested.
- Demonstrate empathy, professionalism, effective communication when interacting with patients, visitors, vendors, and team members.
- Escalate and resolve patient concerns within the scope of the role, seeking guidance when appropriate.
- Verify, update, and maintain accurate demographic, insurance, and refer provider information for patients as needed.
- Ensuring primary care and referring provider information is complete and accurate in the EMR.
- Maintain cleanliness and organization of the work area per department standards.
- Support overall office operations and teamwork, including coverage at other locations as needed.
- Adhere to all Virginia Heart policies and procedures, including dress code, OSHA guidelines, HIPAA regulations, and patient privacy standards.
- Maintain professionalism, confidentiality, and accuracy in all aspects of the role.
- Provides exceptional customer service.
REQUIREMENTS:
- High School diploma or general education (GED)
- Minimum of 1 year of experience in a customer service-related field, preferably a fast-paced environment.
- Medical office experience preferred
- Computer Literate
- Prior experience with the use of an Electronic Medical Record (EMR), EPIC preferred
(Click link to view other available openings and locations for our company: https://virginiaheart.hiringplatform.com/list/careers)