Front Desk Manager - Home2 Suites

Are you a hospitality leader who thrives in a fast-paced environment and enjoys creating exceptional guest experiences? Home2 Suites by Hilton is seeking a dedicated and service-focused Front Desk Manager to lead our Front Office team.

In this full-time, year-round role, you will oversee the daily operations of the front desk, ensuring guests receive outstanding service from check-in to check-out. You will play a key role in creating a welcoming atmosphere, supporting and developing team members, resolving guest concerns, and maintaining operational efficiency. Working closely with hotel leadership and other departments, you will help drive guest satisfaction, team engagement, and overall property success.

At Home2 Suites by Hilton, we are committed to providing modern comfort, friendly service, and an exceptional stay experience for every guest. As part of the Hilton brand family, we take pride in delivering hospitality that makes guests feel at home whether they stay one night, one week, or longer.

Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, excellence, and family. Join a company where your work matters and your expertise is valued.

We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Position Details:

Schedule: Full-Time, Year-Round

Shifts: Vary and may include days, nights, weekends, and holidays

Location: Home2 Suites by Hilton in Ellsworth Maine

Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
• Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
• Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Key Responsibilities:

• Cultivate and secure new corporate accounts, group bookings, and extended-stay reservations.
• Develop annual sales budgets, marketing plans, and analyze local market trends to maximize hotel profitability.
• Lead and support the front desk team to ensure exceptional guest service and smooth daily operations
• Oversee guest check-in and check-out processes while maintaining Hilton brand standards
• Assist with scheduling, training, coaching, and performance management of front office team members
• Handle guest concerns and resolve issues professionally and efficiently
• Monitor room availability, reservations, and guest requests to maximize guest satisfaction
• Ensure accuracy of billing, cash handling, and nightly reporting procedures
• Maintain a clean, organized, and welcoming front desk and lobby area
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless hotel operations
• Assist with implementing operational procedures and service initiatives
• Support leadership with administrative tasks, reporting, and operational goals

Skills & Requirements:

• Previous hotel front desk or hospitality leadership experience preferred
• Strong customer service and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to lead and motivate a team in a fast-paced environment
• Experience with hotel property management systems preferred
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Flexible availability, including nights, weekends, and holidays
• Positive attitude and team-first mindset

Performance Measurement:

Success in this role will be measured by guest satisfaction scores, front desk operational efficiency, team performance, adherence to Hilton brand standards, and contribution to a positive guest and team experience.

If you are passionate about hospitality, enjoy leading a team, and take pride in creating memorable guest experiences, we would love to welcome you to Home2 Suites by Hilton as our next Front Desk Manager!