Front Desk Coordinator
Refresh Dental
Center Line, Michigan
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JOB DETAILS
LOCATION
Center Line, Michigan
POSTED
28 days ago
Front Desk Coordinator – Be the First Smile Patients See!
Location: Refresh Dental - Center Line, MI
Job Type: Full-time
About Us
At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.
Your Work Schedule
Monday: 8:45am-5pm (will work at different local location)
Tuesday: 8:45am-5pm
Wednesday: 8:45am-5pm
Thursday: 8:45am-5pm
Friday: 7:45am-2pm (will work at different local location)
Your Role as a Front Desk Coordinator
As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.
Key Responsibilities
- Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
- Perform administrative duties such as sorting mail, scanning documents, and photocopying.
- Answer phone calls, provide information, and schedule, verify, and confirm appointments.
- Clearly explain dental procedures, policies, and services to patients.
- Present financial arrangements and policies to patients while maintaining professionalism and empathy.
- Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.
What You’ll Need to Succeed
- High School Diploma or equivalent (Associate’s degree preferred).
- 1-5 years of customer service, insurance, or dental experience preferred.
- Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
- Strong communication, organizational, and multitasking skills.
Why You’ll Love Working With Us
- Paid Time Off: Competitive PTO that grows with your career.
- Comprehensive Benefits: Including 401(k).
- Career Growth: Access to continuing education and development opportunities.
- Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.
Ready to Make a Great First Impression?
Apply now and join a team that’s redefining dental care for the better!
North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.
#NADG3
About the Company
R
Refresh Dental
Refresh Dental was established in order to fulfill a need in our markets for professional dental management services. We offer transition and ownership/employment opportunities to practicing dentists. Our dentists, hygienists, dental assistants, lab technicians, support staff, and resource team all play important roles in the management of our practices. The teamwork between our entire team produces great results in providing quality dental care to each and every patient while maximizing each practices earning potential.
Along with our clinical professionals, the Refresh Dental support staff plays a key role in the management of our practices. Our Office Managers and Front Office Team Members help in managing doctor and hygienist schedules, assist with insurance and medical billing, and provide a WOW Customer Service Experience to each and every patient. The teamwork between our entire team produces great results in building patient relationships.
Every Refresh Dental practice is supported by our Resource Team, based out of Canfield, Ohio. This team provides management strategies proved to maximize each practices earning potential. We have opportunities in marketing and advertising, human resources, finance, information technology, recall and reactivation, and more.
Vision:We are the premier dental company in our region. We deliver unsurpassed service to each patient. Our culture and devotion to growth provides an excellent work place for our team.
Mission:We are a corporation creating lifelong relationships that are founded on a service driven patient experience. We are committed to doing the right thing even when it is the harder thing to do. We uphold to what we say as an unbiased commitment to each other and our patients.
Culture:The Refresh culture is the thread of our company. It is the spirit of who we are, how we service each patient, and how we treat each other. As the company grows, we focus on developing personally and professionally. Team members act as a mirror of our mission and every day we find ways to recognize, celebrate, and show gratitude for the achievements of all members. We integrate our personalities into our professional lives to embrace individualism of each team member to achieve an ongoing state of happiness and freedom. Our core values guide us in every decision that is made. Most importantly is the courage to focus on Integrity, doing the right thing even when it is the harder thing to do. We are confident that as we focus on our culture, our core values, and our relationships, we will succeed in fulfilling our vision of delivering unsurpassed service to our patients and providing an excellent work environment for each member of our team.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Management Consulting Services
FOUNDED
2008
WEBSITE
http://gorefreshdental.com/