Job Title: Front Desk Associate
Cambria Hotel Rock Hill is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do.
Job Summary
The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service.
Responsibilities
· Greet and assist guests in a professional and courteous manner
· Manage guest check-in and check-out procedures efficiently
· Handle reservations, cancellations, and modifications
· Respond to guest inquiries via phone, email, and in person
· Provide information about hotel amenities, services, and local attractions
· Process payments and maintain accurate billing records
· Coordinate with housekeeping and maintenance to ensure guest satisfaction
· Maintain a clean and organized front desk and lobby area
· Act as Manager on Duty in the absence of supervisory staff
· Follow all safety, security, and confidentiality protocols
· Perform additional duties as assigned
Skills & Qualifications
· Strong communication and interpersonal skills
· Ability to multitask and stay organized in a fast-paced environment
· Basic math and computer literacy
· Customer service experience preferred
· High school diploma or equivalent required
· Flexibility to work evenings, weekends, and holidays
Compensation & Benefits
The target pay range for this position is $14 per hour depending on experience and qualifications.
This position is a part-time position offering great flexibility. Some weekends or evenings may be required.