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Front Desk Clerk

Valencia Group

Irving, TX

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JOB DETAILS
SKILLS
Billing, Communication Skills, Community and Social Services, Copying Machines, Customer Support/Service, Dental Insurance, Fax Machines, Hospitality and Tourism, Housekeeping/Cleaning, Identify Issues, Life Insurance, Mail Processing, Mail Services, Multitasking, PBX (Private Branch eXchange), Photocopy, Printers, Problem Solving Skills, Promotional Programs, Regulations, Team Player
LOCATION
Irving, TX
POSTED
Today
Essential Functions:
  • To be thoroughly acquainted with all check-in procedures and policies.
  • To be thoroughly acquainted with all check-out procedures and policies.
  • Be familiar with guest scenarios.
  • Be familiar with all technical equipment as related tothe Front Desk.
  • To be familiar with all hotel facilities.
  • To be familiar with general organization set-up.
  • To be familiar with the inter-relationship between the different departments.
Hotel Specific Essential Functions:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Texican Court Standards and regulations to encourage safe and efficient hotel operations.
  • Check guests into or out of hotel.
  • Confirm credit and payment method at check in.
  • Confirm full payment at check out.
  • Log all requests, confirm completion and follow up.
  • Direct guests to daily functions within hotel.
  • Complete bucket check.
  • Review PMS inventory and House Count for availability and rates.
  • Book reservations for day of arrival or future stays.
  • Balance and prepare individual paper work for closing of shift.
  • Balance bank daily.
  • To be thoroughly acquainted with all hotel promotional programs.
  • Run copies and charge guests as needed.
  • Send faxes and charge guests as needed.
  • Run daily arrival report and mark registration cards for special requests.
  • Distribute packages and mail to guest services for delivery or inform guest of receipt.
  • Stock and clean work space for next shift
  • Distribute billing reports to Hotel outlets.
  • Block bus tours and notify housekeeping.
  • Run PBX board as necessary.
  • Load PMS, PBX, PC, Folio as necessary.
  • Other duties as required.
Tools and Equipment:
  • Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine.
Working Environment:
  • Interior and on occasion exterior of hotel with exposure to weather conditions.
Physical Requirements:
  • Standing/Walking: Constantly: At front desk on tile or carpet.
  • Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
  • Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
  • Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
  • Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
  • Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
  • Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
  • Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Qualifications/Benefits

Qualifications:
  • Hotel Operations or Customer Service experience preferred
  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs
Benefits:
  • Medical, Dental, Life insurance
  • Paid Time Off
  • Paid Community Service Days

About the Company

V

Valencia Group