Front Desk Clerk and Night Auditor, Courtyard at Kennedy

The opportunity

Delaware North Parks and Resorts is searching for a customer-service-focused part-time Front Desk Clerk and Night Auditor to join our team at the Courtyard at Kennedy in Titusville, Florida. Working in an exciting, fast-paced environment, you will never have a dull day at work. If you are interested in being responsible for night auditor and front desk duties, apply to join our collaborative team today.

Pay

$16.00 - $16.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Our location on the Intracoastal Waterway, directly across from Kennedy Space Center's launch pads, makes for an exciting work environment. Our resort hotel, with a rooftop bar and restaurant and an expansive pool area, attracts guests from around the globe. Join our team, and you can watch rocket launches and meet astronauts while getting paid!

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
• Available for full-time, year-round team members

What will you do?

• Run night audit function, reconcile credit card payments, input sales from other systems and manual sales sheets.
• Front desk responsibilities, must be able to resolve guest complaints independently, check-in and check guests out, and post charges for in-house accounts.
• Understand guest folio, explanation of billing, and how to make any needed corrections.
• Review pending advance deposits and charges.
• Quote room rates and room package information.
• Read group resumes and know the daily activities of the group.
• Complete shift closing, drop cash and check payments.
• Secure bank at all times and follow proper cash handling policies.
• Answer and direct incoming calls.
• Cash handling and accountability; maintain accurate paperwork related to front office operations.
• Check and balance the daily figures, post room, and tax charges on guest accounts.
• Perform other duties as assigned.

More about you

• You must be at least 18 years old to apply.
• Previous experience in cash handling.
• Previous experience in a customer service environment is beneficial.
• Good communication skills; ability to communicate with guests and team members.
• Basic math skills; ability to accurately handle money and count change.
• Experience using Microsoft Excel.
• Must be able and willing to cross-train in night audits.

Physical requirements

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Shift details

On call

Overnight

Holidays

Weekends

Evenings

Days

Who we are

Delaware North operates Courtyard by Marriott Titusville - Kennedy Space Center in Florida. The Space Bar, a rooftop deck, offers a broad, casual menu, space-inspired cocktails, and unobstructed views of the space center's launch complexes. Other hotel amenities include extended suites, eight ground-floor walkout rooms, a large outdoor resort-style pool with a children's section, and much more. As a Delaware North team member, you'll receive career development and growth opportunities, and cross-training.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.