Front Desk Business Development Coordinator

HTECH is a growing technology company providing software, websites, AI-powered solutions, ticketing platforms, golf course management software, and custom applications to businesses across the country.

We're looking for an energetic, customer-focused professional to serve as both the face of our office and a key contributor to our business development efforts.

About the Role

The Front Desk business development coordinator serves as both the first impression of HTech and a key contributor to the company's sales growth efforts. 

This hybrid role combines front office administration with outbound business development responsibilities. The individual will greet visitors, manage incoming communications, support office operations, and actively generate new business opportunities by identifying prospects, conducting outreach, and scheduling qualified meetings for the sales team. 

This position is ideal for a highly organized, energetic, and personable individual who enjoys interacting with people, thrives in a fast-paced environment, and is interested in building a long-term career in technology business development. 

Core Responsibilities 

Front Desk & Office Coordination 

• Serve as the primary point of contact for visitors, clients, and vendors. 

• Greet and assist guests arriving at the office. 

• Answer and route incoming phone calls. 

• Monitor and respond to general company inquiries. 

• Coordinate conference room schedules and visitor logistics. 

• Assist with mail, deliveries, and office organization. 

• Support day-to-day administrative needs across departments. 

• Help maintain a professional and welcoming office environment. 

Sales Development & Lead Generation 

• Research and identify prospective clients that fit HTech's target markets. 

• Conduct outbound calls, emails, and follow-up activities. 

• Generate interest across HTech's products and services. 

• Qualify opportunities and schedule meetings for Sales Executives. 

• Maintain accurate prospect records within CRM systems. 

• Track outreach activity and appointment metrics. 

• Support conference and event follow-up campaigns. 

• Assist with lead generation initiatives across multiple industries. 

Customer & Community Engagement 

• Serve as a friendly and professional representative of the HTech brand. 

• Assist with directing inquiries to appropriate internal teams. 

• Support customer communications and outreach efforts. 

• Help maintain positive relationships with clients and community partners. 

Internal Collaboration 

• Work closely with Sales, Marketing, Customer Success, and Leadership teams. 

• Participate in sales campaigns and pipeline development initiatives. 

• Support special projects as assigned. 

• Communicate customer and prospect feedback to internal stakeholders. 

Qualifications 

Required 

• Strong communication and interpersonal skills. 

• Comfortable speaking with customers and prospects by phone. 

• Excellent organizational and time management skills. 

• Professional demeanor and presentation. 

• Ability to multitask and manage competing priorities. 

• Self-motivated and dependable. 

• Comfortable working in a fast-paced environment. 

Preferred 

• Prior customer service experience. 

• Previous reception, administrative, or office coordination experience. 

• Sales, business development, or appointment-setting experience. 

• CRM experience. 

• Interest in technology and SaaS products. 

What Success Looks Like 

Successful candidates will: 

• Maintain a professional and welcoming front office experience. 

• Consistently generate qualified meetings for the sales team. 

• Demonstrate strong follow-through and attention to detail. 

• Build familiarity with HTech's products and services. 

• Support company growth through proactive outreach and relationship building. 

• Contribute positively to both client experiences and internal operations. 

Career Growth Opportunity 

This role is designed to provide exposure to both business operations and technology sales. 

High-performing individuals may have opportunities to advance into: 

• Sales Development Leadership 

• Account Executive / Sales Executive 

• Customer Success 

• Operations Coordination 

• Business Development 

As HTech continues to grow, this position offers significant opportunities for professional development and increased responsibility. 

Key Performance Indicators (KPIs) 

Front Desk 

• Visitor experience and responsiveness 

• Call routing and inquiry management 

• Administrative task completion 

SDR 

• Outbound activities completed 

• Qualified meetings scheduled 

• Opportunities generated 

• CRM accuracy and follow-up compliance 

Overall 

• Professional representation of the HTech brand 

• Collaboration with internal teams 

• Contribution to pipeline growth and customer experience