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Front Desk Associate

APEX OUTDOORS LLC

TOLLAND, CT

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JOB DETAILS
SALARY
$16.95–$22 Per Hour
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Customer Support/Service, Data Quality, Detail Oriented, Equipment Rentals, Establish Priorities, Event Management, File Maintenance, Identify Issues, Lift/Move 40 Pounds, Multitasking, Operational Audit, Organizational Skills, Rental Rates, Rentals, Resolve Customer Issues, Spreadsheets, Telephone Skills, Time Management, Writing Skills
LOCATION
TOLLAND, CT
POSTED
30+ days ago
Job Title: Front Desk Operations Coordinator
  
Employment type: Part time (approx. 20-25hrs./week) Mid-day to closing (Ex:12-5pm)
Pay range: $16.95-22.00 hourly based on experience


Job Description:
Seeking a sharp detail oriented Front Desk Operations Coordinator to join our team. Provide outgoing and friendly front-desk customer service by welcoming customers, answering phone inquiries, and assisting clients with rental questions and reservations. This is a unique position designed for someone who thrives on accuracy, organization and reviewing work. The role focuses on creating a positive first impression while ensuring accurate information and efficient service. You will be the buffer that ensures reservations and details are accurate.


Duties and Responsibilities:
Customer Service: 
o   Answer phones and greet customers, assisting rental clients in a polite, friendly, and professional manner.
o   Utilize the Alert rental software program to process reservations and effectively organize outgoing and incoming rentals. 
o   Obtain customer and job details to determine the appropriate equipment or event rental needs. 
o   Explain rental costs and any applicable additional fees, monitor outgoing and incoming reservations, and coordinate delivery and pick-up schedules. 
o   Manage party event and tent reservations, including scheduling, customer communication, and coordination to ensure accurate planning and smooth execution.
o   Provide oversight of front desk operations, ensuring review that all customer and job information is accurate and that any updates or changes are properly recorded and communicated timely responses. 
o   Conduct a final check of the days activities to ensure the office is perfectly prepared for the following day.
Administrative Support: 
o   Provide administrative and miscellaneous support to office staff as needed, including orders, monitoring emails, and maintaining files and spreadsheets. 
o   Ensure all calls or messages for the owner is documented and passed along promptly to support 
o   Problem identification, identifying errors in the workflow and bring them to management for resolution
Team Support:
o   Additional support may be needed elsewhere with flexibility to work outside office
Store Maintenance:
o   Assist with general store cleaning and upkeep


This position while ideally scheduled between 12:00pm and 5:00pm allows for overlap with our morning staff and provides structured handoff for closing procedures. For the right candidate, this role has the potential to transition into a full-time operation position.
 
Education, Skills & requirements:
- Proficiency in computer skills and customer service 
-Telephone and written communication skills
Comfortable multitasking and prioritizing task
- Ability to establish priorities, work independently and have time management skills
- Must have reliable transportation 
- Ability to lift 40lbs 
 

About the Company

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APEX OUTDOORS LLC