Front Desk Associate

Goodwill of Colorado

    Job Description

 Work Schedule: M-F 12:30pm to 5:00 pm (once FT then 8:00am-5:00pm)

We are searching for a Front Desk Coordinator for our Goodwill Headquarters in Colorado Springs. This is a temp-to-hire position that starts out temporary, but will go to full-time until 1st quarter of 2026.

JOB SUMMARY:

The Coordinator I, Front Desk will provide excellent customer service to all stakeholders (“Stakeholders” refers to employees, program participants, donors, guardians/caregivers, board members, customers, government agencies/officials, funding sources, suppliers, etc.), to serve as the first impression of Goodwill of Colorado to internal and external stakeholders both in person and through the phone system, to direct visitors and callers to the appropriate personnel who can assist them with their need(s), and to act in a polite, calm, and efficient manner in all situations. 

ESSENTIAL FUNCTIONS:

Front Desk Coordination:

• Act as the first point of contact for all callers, visitors to the Garden of the Gods headquarters.
• Answer numerous incoming calls on a computer-based phone system and transfer to appropriate personnel in a pleasant and efficient manner.
• Sort incoming and interoffice mail.
• Sign for packages/deliveries and contact appropriate personnel for pick up.
• Distribute payroll checks as needed.
• Document payroll checks mailed, and payroll checks returned in the mail.
• Maintain notes to ensure an easy transition between shifts.

Relationship Management:

• The Front Desk Coordinator must maintain a positive attitude and interact appropriately with all visitors and stakeholders at all times.
• The incumbent will strive to establish and maintain cooperative and productive working relationships with all employees. The incumbent will recognize their limits and professional boundaries and the expertise of other staff.

Critical:

• The Front Desk Coordinator must be extremely dependable, arriving to work at the required time daily, and rarely being absent. 
• The incumbent must dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively. The incumbent must maintain confidentiality when dealing with sensitive issues and remain calm and polite in all situations. The incumbent must be able to multi-task while handling a high volume of phone traffic and sit for prolonged periods of time.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent is preferred.

Experience:

• Two (2) years minimum experience in a position involving contact with the public and working with a multi-line phone system. 
• Previous clerical and accounting skills are desired. 

Other:

• Good working knowledge of Microsoft Word, Excel, and Outlook is required. 
• The incumbent must possess excellent customer service and communication skills. 
• This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day. Must be physically able to carry weight and stand/stoop when filing.

Core Competencies:  

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

Physical Requirements

Attachment to Job Description

Job Title: 761 – Coordinator I, Front DeskDept Number: 5030

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - OCCASIONALLY

   Below Shoulder - OCCASIONALLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY 

WALKING - CONTINUOUSLY

STANDING – CONTINUOUSLY 

SITTING - CONTINUOUSLY 

SPEAKING - CONTINUOUSLY

OTHER, please describe -