Background Investigation, Billing, Brochures, Casinos, Communication Skills, Computer Skills, Customer Satisfaction, English Language, Film, Hotel Reservation, Identify Issues, Interpersonal Skills, Lift/Move 25 Pounds, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Restaurant, Sales Strategy, Special Needs, Standard Operating Procedures (SOP), Team Player, Telephone Skills, Writing Skills
Job Summary:
As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Agent are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints. Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
- Register guests to room while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same day's reservations, and when necessary, future reservations following hotel rate structures and selling strategies.
- Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Troubleshoot all in-room movies / phone / billing problems.
- Cancel room reservations according to procedures.
- Prepare key packets and ensure miscellaneous brochures are fully stocked.
- Perform other tasks as assigned by supervisor or assistant manager.
Come join our team at the fun place to play- Harrah's! We're looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith's I Love This Bar and Grill provides a familiar atmosphere for you to start your career.
- Must be 18 years of age or older
- Strong Interpersonal and communication skills and be a team player
- Proficiency in a second language would be beneficial
- Self-starter with strong problem-solving ability
- Preferred one year experience in front desk or guest service field; 6 months experience in basic computer knowledge
- Excellent oral and written communication in English
- Heavy telephone volume
- Must be able to tolerate secondary smoke
- Close knit environment with constant co-worker involvement
- Must be able to complete several tasks at once with accuracy
- Must be able to stand for entire shift (an average 8-hour shift).
ADDITIONAL REQUIREMENTS
- Ability to perform reaching, stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to lift 25lbs.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
- Process check-in and check-out transactions for guests
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc. when necessary
- Assist with guest service recovery when possible
- Always maintain an upbeat and positive attitude
- Responsible for staying informed of current events in hotel to effectively assist guests
- Acts as a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests'' needs and guest expectations
- Greet all guests with the proper introduction and makes them feel welcome
- Answers telephone promptly with a pleasant voice
- Attends to all guest inquiries, assists guests with problems, complaints, or special needs
- Maintains accuracy in cashiering
- Effectively generate reports according to shift
- Provide rate information for future or current dates
- Processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;
- Keeps stations neat and well stocked with supplies.
- Process check-in and check-out transactions for guests
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc. when necessary
- Assist with guest service recovery when possible
- Always maintain an upbeat and positive attitude
- Responsible for staying informed of current events in hotel to effectively assist guests
- Acts as a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests'' needs and guest expectations
- Greet all guests with the proper introduction and makes them feel welcome
- Answers telephone promptly with a pleasant voice
- Attends to all guest inquiries, assists guests with problems, complaints, or special needs
- Maintains accuracy in cashiering
- Effectively generate reports according to shift
- Provide rate information for future or current dates
- Processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;
- Keeps stations neat and well stocked with supplies.
C
Caesars Entertainment Inc