Communication Skills, Customer Support/Service, Detail Oriented, Housekeeping/Cleaning, Maintain Compliance, Problem Solving Skills, Record Keeping, Regulatory Compliance, Service Delivery, Team Player, Training/Teaching
LOCATION
New Orleans, LA
POSTED
30+ days ago
Benefits:
Employee discounts
Free uniforms
Paid time off
Training & development
Job Summary
City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience. The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.
Key Responsibilities
Greet and assist guests with check-in and check-out processes
Manage reservations, room assignments, and guest requests
Handle guest inquiries and resolve issues in a professional manner
Maintain accurate records using Marriott systems (PMS)
Coordinate with housekeeping and maintenance teams for smooth operations
Ensure adherence to Marriott brand standards and guest service expectations
Qualifications
Mandatory: Prior experience working with a Marriott-branded hotel
Experience with hotel systems (Opera, MARSHA, or similar) preferred
Strong communication and customer service skills
Ability to work flexible shifts, including weekends and holidays
Professional demeanor and attention to detail
Preferred Skills
Problem-solving ability
Team-oriented mindset
Ability to handle high guest volume efficiently
Compensation & Benefits
Competitive hourly pay (based on experience)
Growth opportunities within Marriott and Garnet Hotels