Customer Support/Service, Housekeeping/Cleaning, Internet Application, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Needs Assessment, Process Management
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.
Responsibilities
• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations in person, via email, or over the phone, including group bookings.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Welcome guests warmly, determine their needs, and manage the registration process.
Qualifications
• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.S
Sonesta International Hotels