The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Responsibilities: • Provide guests with information about hotel amenities, dining, and travel directions. • Welcome guests warmly, determine their needs, and manage the registration process. • Take reservations in person, via email, or over the phone, including group bookings. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Balance cash at the end of each shift and generate reports for the next shift. Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Experience in hospitality or customer service is preferred but not required. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Strong customer service skills with a guest-focused approach. • Physical ability to stand, walk, and lift up to 25 pounds as needed. Compensation: $16 hourly
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