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Front Desk Agent/Guest Service/Retreat & Events Coordination

Interurban Suites Hotel

Soap Lake, WA

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, English Language, Event Management, Lift/Move 30 Pounds, Maintain Compliance, Multitasking, Needs Assessment, Organizational Skills, Quality Metrics, Schedule Development, Training/Teaching, Vendor/Supplier Planning
LOCATION
Soap Lake, WA
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Wellness resources

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  •  Opportunity to support wellness retreats and special events 
Job Summary
We are seeking a positive, friendly, and highly organized Front Desk Agent & Retreat Coordinator to provide exceptional service to our hotel guests and support our growing calendar of wellness retreats and on‑site events.


This hybrid role combines traditional front-desk responsibilities with event coordination tasks, including guest communication, schedule management, vendor support, and ensuring that retreat groups have a seamless, memorable experience.


You will be the welcoming face of the resort and a key support partner for our retreat leaders and event hosts



Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Event & Retreat Coordination


  • Assist with scheduling and preparing retreat itineraries
  • Communicate with retreat leaders before and during their stay
  • Coordinate room blocks, special requests, and group check‑ins
  • Ensure event spaces are prepared and set according to retreat needs
  • Support vendors, facilitators, and instructors as needed
  • Track retreat details, attendance, and special accommodations
  • Provide on‑site support during events to ensure smooth execution

Qualifications


  • Friendly, outgoing personality with a service‑oriented mindset
  • Familiarity with hospitality or event coordination preferred
  • Strong communication and organizational skills
  • Comfortable multitasking in a dynamic environment
  • Computer literacy and the ability to learn booking/event systems
  • Able to lift up to 30 pounds
  • Proficient in English; additional languages are a plus


About the Company

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Interurban Suites Hotel