Front Desk Agent/Bartender

Marriott

Escondido, CA

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JOB DETAILS

SALARY

$18.25–$18.75 Per Hour

SKILLS

Bartending, Card Processing, Computer Software, Customer Support/Service, Dental Insurance, Fast Food, Health Insurance, Hospitality Revenue, Hotel Management Software, Industry Standards, Ingredient Preparation, Lift/Move 30 Pounds, Mail Processing, Order Processing, Procedure Development, Property Management, Revenue Growth, Spreadsheets, Team Player, Telephone Skills, Up-Selling, Word Processing

LOCATION

Escondido, CA

POSTED

3 days ago

Benefits:

Dental insurance
Employee discounts
Health insurance
Paid time off

Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

As Bartender, you are responsible for the set-up, maintenance and operation of the bar. You are also responsible for creating an enjoyable experience for our guests while providing friendly, accurate and efficient service.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

1-2 years customer service experience
Ability to stand for 8 hours and lift 30 pounds
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Food Handlers Card preferred
1-year previous bartender experience preferred
Preparing drinks to industry and brand standards
Having a thorough understanding of service and timing standards and serve guests per these established standards
Maintaining a knowledge of food and drink menu items, promotions, ingredients and prep time
Perform responsible alcohol service per brand standards
Working in a team environment, assist other Servers/Team Members as needed
Entering all orders into the POS

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within

Compensation: $18.25 - $18.75 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About the Company

Marriott

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Hotels and Lodging

FOUNDED

1927

WEBSITE

https://www.marriott.com/