Communication Skills, Customer Support/Service, Detail Oriented, Fast Food, High School Diploma, Housekeeping/Cleaning, Multitasking, Property Management, Record Keeping, Telephone Skills, Training/Teaching
LOCATION
MATTESON, IL
POSTED
30+ days ago
Benefits:
Competitive salary
Paid time off
Training & development
About Us: At Hilton-branded hotels within the Garnet Hotels portfolio, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We manage multiple properties across the U.S. and are currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service.
Job Responsibilities:
Greet guests with professionalism and a warm, welcoming attitude
Check guests in and out using Hilton’s property management system (OnQ preferred)
Handle guest requests, complaints, and room assignments
Answer phones, manage reservations, and provide information about hotel amenities
Process payments and maintain accurate records
Collaborate with housekeeping and maintenance teams for smooth operations
Uphold Hilton brand standards at all times
Requirements:
Previous front desk or hospitality experience preferred (Hilton brand experience is a plus)
Excellent communication and customer service skills
Ability to work flexible shifts, including weekends and holidays
Familiarity with front desk systems or willingness to learn
Strong attention to detail and ability to multitask
High school diploma or equivalent required
Benefits:
Competitive hourly pay
Hilton employee discounts
Career growth opportunities within Garnet Hotels
Supportive work environment
On-site training provided
Shift:
Full-time / Part-time options available
Shifts may vary (morning, evening, overnight)
To Apply: Interested candidates may send their resume to: andy.g@garnethotels.org