Salary Grade: Specialist
Duties: Responsible for processing customer disputes for unauthorized transactions. Includes following the specific procedure for compliance with Regulation E and consistently works to manage debit card loss risk for the bank. Assists in the review of daily reports and fraud software alerts to identify potentially fraudulent activities. Collaborates with the fraud team on researching and investigating customer disputes and other fraud related claims. Supports the Bank Administration and/or Fraud Officer to establish specific goals for the work unit, determine work procedures and expedite workflow. Responsible for the unit's compliance with operating policies and procedures, provides management with reports regarding various disciplines within the Fraud Department; provides recommendations for process improvement; responds to inquiries or requests for information. Helps with fraud related training for frontline team members. May work on specialized projects as needed.
Skills: Excellent organizational and time management skills, strong written and verbal communication skills, high attention to detail and accuracy, ability to manage multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), comfortable with basic data entry and reporting tools.
Experience: 2 years of bank experience required; deposit operations experience preferred.
Education: High School Diploma or equivalent required.