Investigate, remediate and respond to fraud activity reported by clients and internal business partners. This includes combating external threats, minimizing internal impact, educating clients on best practices and working with financial institutions to freeze bank accounts and return illicit funds to reduce losses.
Responsibilities
Review high risk clients and transactions identified through fraud defense programs to ensure repeat offenders are properly identified and vetted and high risk transactions are prevented.
Receive inbound fraud concerns and escalations reported through clients and internal partners via phone queue and static email channels. Ensure escalations are properly and timely investigated and resolved to reduce losses and exposure. Excellent partnership and communication skills required as client-facing unit.
Contact and coordinate with financial institutions to freeze bank accounts and retrieve illicit funds once a fraudulent transaction has processed. Submit letters of Indemnification and follow through with investigation results with banks and clients.
Analyze and track reported cases of check fraud including counterfeit checks and forged endorsements. Work with field partners to provide guidance and protocol to resolve matters while tracking incident statistics for monthly trend reporting.
Assist internal partners and clients in situations that involve the exposure of personally identifiable information through mail or data crossover. Ensure proper policies and procedures are followed in accordance with laws and regulations and provide resolution such as investigation results and credit monitoring offerings.
Evaluate and mitigate risk with clients who fail authentication screening at onboarding. Ensure the legitimacy and creditworthiness of clients through research tools and resources and take remedial action if necessary to reduce exposure.
Enter and track fraud cases into central repository for trending, reporting, information sharing and feeds into fraud defense programs. Information may also be used by Fraud Investigators for potential criminal action.
Qualifications
Associate's Degree in Criminal justice, Economic crime investigation, Finance, Business - Required
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
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