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Fraud Protection Specialist

First Horizon Bank

Memphis, TN

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JOB DETAILS
SKILLS
ATM, Analysis Skills, Banking Operations, Banking Services, Brokerage, Capital Markets, Commercial Banking, Communication Skills, Customer Relations, Customer/Client Research, Documentation, Facebook, Financial Services, Financial Transactions, Fixed Income Investments, Interpersonal Skills, Microsoft Access Database, Microsoft Excel, Mortgage, Presentation/Verbal Skills, Private Banking, Problem Solving Skills, Research Skills, Retail, Risk, Risk Management, Small Business, Time Management, Transaction Processing/Management, Wealth Management, Writing Skills
LOCATION
Memphis, TN
POSTED
6 days ago
Work Hours : 12 pm - 9 pm Monday through Friday

This individual will be an analyst within the ATM/Mobile deposit group, which is a function of the Deposit Fraud Department. In addition to daily responsibilities, this individual is responsible for ensuring work items are processed timely. The ATM/Mobile deposit team is responsible for monitoring the ATM/Mobile hold reports and Early Warning reports, evaluating account activity, placing/extending account holds where necessary and documenting findings. These responsibilities include monitoring daily reports/transactions and conducting research/reviews on transactions indicative of potential fraud and/or customer relationship risk. In addition, this team is responsible for ensuring appropriate actions are taken based on these reviews to minimize potential fraud risk, documenting findings, and maintaining supporting documentation related to all reviews.

Duties and Responsibilities:

Fraud Prevention and Recovery
  • Assist in the review of daily workflow that optimizes time and reduces false positive reviews.
  • Conduct complex account research to ensure fraud mitigation.
  • Must have the ability to monitor and review account and transactional data for suspicious activity and possible fraud.
  • Must possess the ability to apply sound judgement, effectively solve problems and determine fraudulent activity consistently.
  • Must demonstrate the ability to flexible and adapt to changing situations.
  • Perform additional duties as assigned.

This position will report directly to the Fraud Protection Manager.

Requirements:
  • 2 - 3 years banking operations experience preferred
  • Fraud experience preferred
  • Thorough knowledge of bank applications/transaction processing preferred (particularly depository applications)
  • Ability to work under pressure
  • Ability to identify and escalate systemic issues and/or process breakdowns
  • Ability to assist in resolving systemic issues and/or process breakdowns
  • Ability to meet deadlines
  • Ability to work independently with minimal supervision
  • Ability to define and implement workflow
  • Strong interpersonal skills
  • Demonstrated knowledge of Microsoft Excel and Access
  • Strong verbal and written communication skills
  • Strong critical thinking skills
  • Strong analytical skills

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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First Horizon Bank