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Fraud Operations Specialist {170259}

A-Line Staffing Solutions LLC

Johnston, RI

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JOB DETAILS
SALARY
$21–$21 Per Hour
SKILLS
Banking Services, Case Management, Claims Management, Communication Skills, Data Quality, Detail Oriented, Documentation, Financial Operations, Financial Services, Microsoft Excel, Microsoft Office, Operational Support, Operations, Operations Management, Operations Processes, Performance Analysis, Performance Management, Presentation/Verbal Skills, Process Improvement, Reporting Skills, Salesforce.com, Service Level Agreement (SLA), Time Management, Trend Analysis, Writing Skills
LOCATION
Johnston, RI
POSTED
4 days ago

Fraud Operations Specialist (Queue Manager – Fraud & Claims Operations) — Contract (W2)

Location: Johnston, RI 02919 (hybrid/flexible — typically 4 days or fewer in-office )
Schedule: Monday–Friday, 8:30 AM–5:00 PM (40 hrs/week)
Contract Length: ~ 6 months (potential to extend/convert based on business needs)
Anticipated Start: June 2026 (target start around June 1, 2026 )
Pay: $21.00/hour


Position Summary

The Queue Manager supports Fraud & Claims Operations by overseeing daily inquiry queues to ensure timely, accurate intake, tracking, and resolution of cases. You’ll create and maintain cases in Salesforce , monitor workflow progress against SLAs, escalate risks/bottlenecks, and provide reporting to help the team run efficiently and stay audit-ready.


What You’ll Do
  • Monitor and manage fraud/claims inquiry queues for timely intake, assignment, and resolution
  • Create, review, and maintain Salesforce cases and documentation
  • Track workflow progress and ensure requests are completed within SLAs
  • Identify trends, bottlenecks, and risks; escalate issues appropriately
  • Produce and distribute daily/weekly/monthly reporting using Salesforce data
  • Maintain strong data accuracy/completeness for reporting and audit readiness
  • Partner with operations leaders on process and performance improvements
  • Support additional projects and operational needs as assigned

Required Qualifications
  • Experience in fraud, claims, banking, or financial services operations
  • Strong working knowledge of Salesforce (case management and reporting)
  • Ability to manage multiple workstreams/queues in a fast-paced environment
  • Strong attention to detail and commitment to accuracy
  • Proficiency with Microsoft Excel and the broader MS Office suite
  • Strong written and verbal communication skills

Preferred Qualifications
  • Prior experience managing/monitoring operational queues
  • Experience supporting operational performance reporting / service-level tracking
  • Familiarity with fraud/claims workflows in a banking environment

Benefits (A-Line Staffing)
  • Benefits available to full-time employees after 90 days
  • 401(k) with company match available after 1 year of service

Interested?

Contact Austin Faris
Email:

afaris@alinestaffing.com


Phone:
586-710-7941

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About the Company

A

A-Line Staffing Solutions LLC

A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
http://www.alinestaffing.com/