Fraud Investigator

Hours:

40

Schedule:

This position is remote eligible for up to 40% of the time. The shift is typically Monday - Friday between the hours of 7:00am - 7:30pm. The ability to work a rotational shift, Saturdays, and be on-call 24x7x365 is required dependent on business need.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

Starting Pay: $91,000 Pay Range: $80,454 - $101,426

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose:

The Fraud Investigator is a senior-level role responsible for managing complex fraud investigations, ensuring regulatory compliance, and collaborating with law enforcement. This position requires expertise in fraud detection, case management, and compliance standards to protect ESL Federal Credit Union and its members from fraud risk, loss, and reputational harm.

Accountabilities:

Complex Fraud Investigation and Case Resolution

• Conduct comprehensive investigations on high-risk fraud cases, including identity theft, account takeovers, and unauthorized transactions.
• Collect and analyze evidence, document findings, and make determinations on fraudulent activities, maintaining thorough case records.
• Work directly with impacted members to resolve cases and implement preventive measures.
• Keep members informed of their case status and the next steps, ensuring they understand timelines and expected outcomes.

Law Enforcement and External Collaboration

• Serve as the primary point of contact for law enforcement agencies, sharing relevant case information and supporting criminal investigations.
• Develop and maintain relationships with law enforcement and other financial institutions to enhance fraud detection and response efforts.

Internal Collaboration and Fraud Education

• Collaborate with departments such as Risk, Compliance, and Operations to develop fraud prevention strategies and strengthen cross-functional efforts.
• Conduct fraud awareness training for team members, sharing insights on emerging fraud tactics and industry trends.

Regulatory Compliance and Reporting

• Ensure all investigations comply with BSA, AML, KYC, and other regulatory requirements.
• Prepare and submit Suspicious Activity Reports (SARs), as required, and other regulatory filings as needed, maintaining accuracy and timeliness.

Proactive Risk Assessment and Prevention

• Identify trends and vulnerabilities within ESL's systems, recommending and implementing fraud prevention controls to mitigate risk.
• Stay updated on regulatory changes, incorporating new practices into fraud detection processes.

Qualifications:

• Bachelors degree or 4 years of directly related experience required
• In addition, 5+ years of fraud, risk management, or operational experience, preferably at a financial institution
• Familiarity with financial regulations, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements
• Extensive experience in resolving conflict, conducting investigations/interviews while maintaining composure
• Strong analytical skills, attention to detail, and ability to handle complex cases
• Ability to work a rotational shift, Saturday's, and be on-call 24x7x365 dependent on business need
• Excellent written and verbal communication for effective member and law enforcement interaction
• Knowledge of regulatory requirements and experience in regulatory reporting
• Excellent verbal and written communication to interact professionally with members, colleagues, and law enforcement
• Ability to explain complex fraud cases clearly and concisely to non-technical stakeholders
• Competence with Microsoft Office Suite (Excel, Word, Outlook) for reporting and documentation
• Exceptional attention to detail to ensure accuracy in case documentation, reporting, and compliance adherence
• Ability to adapt quickly to changing fraud trends, regulatory updates, and internal processes
• Resilience to manage stress in a fast-paced environment, especially during periods of high alert activity
• Strong ability to analyze transaction data, identify suspicious patterns, and assess risk
• Ability to explain complex fraud cases clearly and concisely to non-technical stakeholders
• Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper

Preferred Qualifications:

• Bachelors degree preferred
• Certified Fraud Examiner (CFE) preferred or willing to obtain within 12 months

We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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