Fraud Analyst

Assists customers with identifying possible fraudulent checks presented for payment. Conducts research necessary to prevent and identify fraud occurrences with customer checks.

Hourly Wage: $24.03 - $26.92

Location: Los Angeles

Hybrid Eligibility: Yes

ESSENTIAL DUTIES

• Compliance with aspects of the Bank Secrecy Act Compliance Program, specifically with record keeping requirements and red flags associated to back office monitoring and report reviews to prevent and deter illicit activity, fraud, and money laundering; assists independent, state and federal regulator auditor inquiries.
• Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC.
• Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis. Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious.
• Identifies and mitigates potential risk issues against the Bank, assists in providing BSA, AML, OFAC and CIP compliance support; interacts with Bank personnel pertaining to such issues.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff.
• Reviews in-clearing items for validation and to prevent fraud. Compares signature to signature card, check stock, number of signatures required with dollar limits, payee, endorsement and sequential order of checks.
• Consults with customer as needed to determine authenticity of item presented. Any fraudulent items are required to be reported directly to their immediate supervisor and possible escalation to the BSA department.
• Reports discrepancies to their direct manager.
• Resolves customer inquiries efficiently and timely.
• Separates month end statements and files accordingly in the courier files.
• Answers telephones, answers questions and directs calls to proper Bank personnel.
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
• Completes administrative tasks correctly and on time and supports the Bank's goals and values.
• Performs the position safely, without endangering the health or safety of themselves or others and reports potentially unsafe conditions.
• Maintains regular and reliable attendance.
• Maintains confidentiality of customer account information.