Job Description:
Job Title: Fraud Analyst I
Location: Topeka, KS
Employment Type: Full-Time
About Capitol Federal
At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.
Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.
Position Summary
The Fraud Analyst performs complex research and analysis tasks via supervisory or Senior Fraud Analyst assignment. This position works under general supervision with limited latitude for the use of initiative and independent judgement. This position routinely assists others in performing work of greater complexity. This position will triage and address fraud alerts from various systems. This position will compile, assess and act upon complex research to identify and evaluate patterns of crime against the Bank and its customers. Maintain and update various databases that provide data, reports or records for use and reference by analysts and investigators in support of FIU investigations.
Key Responsibilities
The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.
Utilize various fraud prevention software tools and reports to monitor banking transactions, customer behavior and other red flags that could indicate unauthorized card fraud, counterfeit check fraud, check kiting, account takeover, money laundering, forgery, identity theft and other account related fraud.
Triage and address fraud alerts from various systems.
Contact customers when necessary to verify transactions and maintain database of fraudulent activity.
Review customer interview forms related to various account fraud related activity.
Escalate alerts, initial cases and other fraud referrals to Fraud Specialists, Senior Fraud Analyst or FIU Management team for further investigation.
Prepare case referrals, alert escalations and effectively summarize investigative actions and incidents in a succinct, accurate and organized manner.
Establish initial investigative case files.
Ensures compliance with the Identity Theft, Elder/Dependent Adult Abuse and related laws and regulations.
Maintain the Bank Hot List, including via the review of Instant Open/Alloy application disqualifications.
Develop, test, and implement fraud prevention rules and strategies to mitigate or prevent fraud losses.
Conduct ongoing monitoring of rule performance to ensure appropriate level of risk and positive customer experience is maintained.
Report metrics regarding the transactional data related to fraudulent activity that is utilized by Management for benchmarking, forecasting and risk assessment analysis.
Participate in proactive team efforts to achieve departmental and company goals.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Comply with current applicable laws, regulations and bank policies and procedures.
Perform other duties as assigned.
Experience
Minimum of one year of full-time experience at Capitol Federal or similar professional or related experience. Similar professional experience includes time as a paid intern at Capitol Federal in the Financial Intelligence Unit.
Experience using Human Resource Information Systems (HRIS); Workday experience preferred.
A Bachelor’s degree from an accredited university may be substituted for experience. A valid driver’s license is required for training and meetings with law enforcement and/or court appearances.
Skills
Proficient in Advanced Excel.
Able to use database, spreadsheet, word processing and other software programs, to record and maintain records.
Able to learn and retain knowledge of local, state, and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.
Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization.
A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Core Competencies
Successful candidates typically demonstrate the following competencies:
Customer Focus
Communication Skills
Integrity and Professionalism
Problem Solving
Attention to Detail
Team Collaboration
Unconditional Ethics
Why Join Capitol Federal?
Capitol Federal offers employees a supportive workplace and opportunities for career growth.
Benefits may include:
Competitive compensation
Retirement and savings plans
Flexible Spending Accounts
Paid time off and holidays
Employee Assistance Program
Health, Dental, Life and Disability coverage
Parental Leave
Professional development opportunities
Career Advancement Pathways
CapFed® is an equal opportunity employer.