Fraud Analyst

MMC Group

Austin, TX

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Attorney, Banking Services, Card Processing, Chargebacks, Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Financial Trend Analysis, Fraud Investigation, Internet Security, Interpersonal Skills, Law Enforcement, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Payment Processing, Policy Development, Problem Solving Skills, Procedure Development, Process Improvement, Project/Program Management, Reconciliation, Regulatory Compliance, Regulatory Requirements, Retail Banking, Risk, Risk Analysis, Risk Management

LOCATION

Austin, TX

POSTED

21 days ago

Postion:Fraud Analyst

Location: Austin, TX 78752

Pay:15.00 an hour

Shift: Monday - Friday, 11 am - 8 pm

The Fraud Analyst will provide critical support to the Risk Management team. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Fraud Analyst will be largely focused around protecting our client from various forms of risk and fraud by reviewing transactions and accounts. Fraud Analysts also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk.

Responsibilities:

Identify and track current fraud trends by reviewing transaction and account patterns
Work reports and databases using established policies and procedures
Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
Effectively communicate with appropriate authorities to resolve fraud concerns
Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax
Adhere to a strict attendance and punctuality policy
Adhere to strict compliance and regulatory requirements
Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards
Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document results

Skills/Education/Experience:

1-2 years experience in risk management, fraud investigation, chargeback representation, or law enforcement
One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations
Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management
Detail oriented with excellent research, organizational, and problem-solving skills
Ability to manage multiple projects simultaneously
Excellent organizational, communication, presentation, and interpersonal skills
Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint
Strong analytic and problem solving skills
Interview and Interrogating skills
Good customer service skills to include diffusing upset customers

Fraud Analyst

MMC Group

Austin, TX

About the Company

MMC Group

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