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Franchise Engagement Director

The Learning Experience - World Headquarters

Deerfield Beach, FL

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JOB DETAILS
SKILLS
Brokerage, Childcare, Commercial Real Estate, Communication Skills, Construction, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Dental Insurance, Documentation, Early Childhood Education, Finance, Franchise Development, Health Insurance, Leadership, Legal, Marketing, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Product Lifecycle, Project Management Software, Project Tracking, Project/Program Management, Real Estate, Real Estate Development, Relationship Management, Reporting Dashboards, Retail, Risk Analysis, Sales Management, Sales Pipeline, Site Evaluation, Systems Administration/Management, Team Player, Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Deerfield Beach, FL
POSTED
30+ days ago
Benefits:
  • Childcare Benefits
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Location: Deerfield Beach, FL
Employment Type: Full-Time | Onsite
Benefits: Health, Dental, Vision, Paid Time Off and more


Job Overview
The Learning Experience is seeking an experienced Franchise Engagement Director to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the central point of contact between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing.


This role is ideal for a highly organized leader who thrives in high-volume communication, structured execution, and complex development pipelines. You will combine relationship management with operational discipline to ensure franchisees remain informed, supported, and confident while development projects stay on track.


Key Responsibilities
Franchisee Communication and Relationship Management


  •  Serve as the primary point of contact for franchisees throughout the development lifecycle 
  •  Provide clear, timely updates on site availability, milestones, and next steps 
  •  Guide franchisees through site evaluation, tours, and selection decisions 
  •  Maintain accurate documentation of communications, timelines, and action items 
Development Pipeline and Site Coordination
  •  Coordinate site matching requests across internal stakeholders and partners 
  •  Track development milestones from site selection through pre-construction and buildout 
  •  Monitor pipeline progress and proactively identify risks or delays 
  •  Review franchisee-submitted sites and coordinate evaluations with brokers and internal teams 
  •  Ensure smooth transitions and handoffs to the New Center Opening team 
Cross-Functional Leadership
  •  Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance teams 
  •  Align franchisee expectations with internal timelines and deliverables 
  •  Communicate risks early and drive solutions to maintain development schedules 
Process and Systems Management
  •  Maintain development tracking tools, CRM systems, and reporting dashboards 
  •  Support franchisee onboarding, system setup, and documentation processes 
  •  Identify opportunities to improve workflows, tools, and franchisee experience 
What Success Looks Like
  •  Franchisees feel informed, supported, and confident throughout development 
  •  Internal teams have clear visibility into pipeline status and progress 
  •  Risks are identified early and resolved proactively 
  •  Development timelines move forward efficiently with minimal disruption 
Qualifications
  •  Bachelor’s degree in Business, Real Estate, Project Management, or related field 
  •  7+ years of experience in franchise development, real estate, project management, or client-facing roles 
  •  Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred 
  •  Strong organizational and project management skills with experience using CRM or project management tools (Monday.com preferred) 
  •  Proven ability to manage high-volume stakeholder communication 
  •  Excellent written and verbal communication skills 
  •  Strong relationship management, expectation-setting, and problem-solving abilities 
  •  Ability to manage complex workflows and multiple development timelines 
Why Join The Learning Experience
  •  High-impact leadership role supporting national franchise growth 
  •  Cross-functional exposure across real estate, construction, and operations 
  •  Opportunity to influence development outcomes and franchisee success 
  •  Collaborative, mission-driven organization focused on early childhood education

About the Company

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The Learning Experience - World Headquarters