Franchise Business Coach (FBC)

The Glass Guru Enterprises, Inc.

Plano, TX

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JOB DETAILS

SKILLS

Auditory, Benchmarking, Business Development, Business Operations, Business Plan, Business Skills, Business Support, Coaching, Communication Skills, Consulting, Contact Management, Continuous Improvement, Customer Support/Service, Data Analysis, Data Collection, Dental Insurance, Diversity, Documentation, Driver's License, Equal Employment Opportunity (EEO), Financial Management, Franchise Development, Google Apps, Health Insurance, Identify Issues, Interpersonal Skills, Interviewing Skills, Leadership, Legal, Lift/Move 50 Pounds, Marketing, Material Moving, Microsoft Excel, Microsoft Office, Microsoft Product Family, Multitasking, On Site Support, Performance Metrics, Physical Demands, Problem Solving Skills, Professional Services, Profit & Loss, Quality Management, Reporting Skills, Resolve Customer Issues, Sales, Team Building, Team Player, Time Management, Vision Plan, Willing to Travel, eCommerce, eLearning

LOCATION

Plano, TX

POSTED

17 days ago

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Franchise Business Coach:

Are you looking to combine your experience in business operations, sales, marketing, and training with a fast-growing and industry-leading franchise brand? Are you seeking an opportunity to merge your career with a passion for coaching and a desire to positively impact the lives of others? If so, we are looking for you!

The Glass Guru is a rapidly growing franchise organization that originated in Roseville, California, and is now headquartered, in Plano, Texas. We are currently in a very exciting place in our growth and looking for the right individual to join our team who will assist us, and our independent franchise owner(s) network, in continuing to surpass our wildest expectations.

Position Overview:
The Franchise Business Coach works under the supervision of the VP of Franchise Support (the Coach of the Coaches) and is central to the success of the Franchise Business Support & Development Department. This position is fast-paced and multi-faceted. The Franchise Business Support Coach will assist with all aspects of franchisee development to produce successful, compliant, and profitable franchise locations. Additional projects and tasks may be assigned by the VP of Franchise Support.

The Franchise Business Support Coach supports The Glass Guru’s mission, vision, and values by demonstrating excellence, innovation, integrity, leadership, customer service, respect, trust, open communication, understanding, flexibility, and effectiveness.

We are looking for hard-working, team players who possess:

Experience in marketing, sales, business development (coaching), training, team building, and/or operations
Business acumen
Growth Mindset and passion for business
Franchise Business Coaching Experience in the B2C Field Services Industry
Passion for positively impacting business owners
Strong leadership skills
Ability to travel up to 25% of the time
Aptness to work at a fast pace while maintaining high-quality work
Commitment to excellence and continuous improvement and growth

Essential Job Functions:

Multitask and apply critical thinking skills to provide the highest level of professional service & support
Responsible for providing centralized support and serve as the liaison for the Franchise Owners you support
Participate in internal meetings to remain current on the goals & objectives of The Glass Guru Executive Team
Maintains oversight of financial performance for assigned Franchisees to ensure continued success
Coach and support Franchisees with benchmarked store growth and revenue KPIs
Engages in proactive ongoing support to locations to promote profitability and success
Communicate effectively with Franchisees on outstanding business development and support issues or requests
Respond to all submitted support tickets routed to franchise business coach and obtain answers and solutions timely
Ensure follow up to completion on requests submitted for the franchise locations
Assist with franchise development standards and core competency training
Prepares monthly reports, data compilation, and analysis for assigned franchisees as directed
As part of a high-performing team, formulate and execute project action business plans & provide internal updates
Guide new Franchisees through the Franchise Initiation & Development Process as directed
Timely identify need for higher level franchisee support and communicate with assigned leadership accordingly
Participate in the development and delivery of system standards training, regional trainings, workshops, national conventions, E-learning, and on-site training as needed
Maintain consistent contact and communication with all assigned franchise owners through various modalities
Serve as a conduit to achieve satisfactory resolution of customer complaints addressed to corporate for active franchisees
Provide balanced communication and support on behalf of the Legal, Compliance, and Admin departments with Franchisees to ensure collection of all monies owed, documentation required, and compliance with contractual terms on behalf of the Franchisor
Support the integrity and protection of the brand and uphold all brand standards
Perform other duties as requested or required. These duties and requests may include assignments in departments and job requisitions (classifications) other than the primary assignment.

The Franchise Business Development Department is responsible for providing support to the franchisees through shared services and Departments. Collaboration and project management of the shared services is critical in this position. Candidate must be able to work collaboratively within a team as well as independently with a Franchise Owner.

Requirements:

Minimum of three (3) years of experience in franchise support, coaching, consulting, management, or related field. Strong interpersonal, effective listening, and communication skills; a demonstrated and successful ability to lead, motivate, and create mutually beneficial relationships to influence positive change
Must demonstrate the ability to combine patience and persistence to troubleshoot issues and problem solve
Must be proficient in Google Based Apps/G-Suite software and Microsoft Office products including working knowledge of Excel
Confident, articulate, and professional speaking abilities
Must be able to multi-task, apply critical thinking skills, and provide the highest level of service both internally and externally
Bachelor’s degree in a related field or equivalent experience
Ability to engage in a wide variety of business discussions and quickly learn new and/or complex industry or business concepts
Must have a current driver’s license and a clean driving record
Must provide a minimum of three (3) professional references reflecting a strong moral character
Must be a confident and positive team-oriented person motivated to aid in overall organizational growth
Must be willing to travel as needed
Previous franchise business ownership and/or home services franchise support experience is a major plus!

Benefits:

Medical, Dental, 401k, and very generous PTO package.
*** A salary range is noted for compliance with applicable state laws. The salary for this position may vary based on the candidate's location. We strive to offer competitive compensation that is commensurate with the local cost of living and market conditions. As a result, the final salary package will be determined after considering the candidate's skills, experience, qualifications, and the geographic location where the work will be performed.

Physical Requirements:
Ability to stand, walk, and move around for various and sometimes extended periods of time. Capable of lifting and carrying objects weighing up to 50 pounds infrequently. Must have adequate hearing abilities to effectively communicate with team members and respond to auditory cues and conduct telephonic conversations. Stamina and resilience to handle situations that may be deemed high-stress and/or sensitive and emotionally triggering while interacting with Franchisees. Please note that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The duties and requirements listed are intended to establish the general nature of the work and are not to be considered an exhaustive list.

Our company is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. We embrace diversity and inclusion as core values, and we strive to create a work environment that is fair, inclusive, and free from discrimination or harassment. We believe that diversity brings a wealth of perspectives, experiences, and ideas, fostering innovation and enhancing our ability to serve our customers and communities effectively. Our hiring decisions are based on qualifications, merit, and business needs. We are dedicated to ensuring that every employee, candidate, and job applicant is treated with respect and afforded equal opportunities throughout the employment relationship. We encourage all qualified individuals to apply for positions within our organization and join us in our commitment to diversity, equal opportunity, and creating a supportive and inclusive workplace for all. If you require any accommodations during the application or interview process, please let us know, and we will make reasonable efforts to accommodate your needs. We are an equal opportunity employer and comply with all applicable federal, state, and local laws governing nondiscrimination in employment.

Flexible work from home options available.

Franchise Business Coach (FBC)

The Glass Guru Enterprises, Inc.

Plano, TX

About the Company

The Glass Guru Enterprises, Inc.

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