Founders Room Host

Job Title: Founders Room Host

Department: Development

Reports to: Senior Manager, Donor Concierge and Communications

Status: On-Call, Non-Exempt

Work Location: Fully Onsite | The Smith Center

Summary of Duties and Responsibilities

The Founders Room Host reports to the Senior Manager, Donor Concierge and Communications and is responsible for all aspects of the presentation, security and hospitality related to the Dee and Don Snyder Founders Room. The Host will leverage their outstanding customer service and communication skills to exhibit full dedication to ensuring that every donor's experience within the Founders Room is an exceptional one. They are responsible for greeting donors and VIP guests and assisting them inside the Founders Room. The Host is also responsible for ensuring that guests arrive to their appropriate seating level prior to curtain.

Essential Duties and Responsibilities

• Providing exemplary customer service when welcoming donors and VIP guests to the Founders Room.
• Advise all guests of important performance information as detailed in the Event Brief.
• Responsible for greeting, checking-in and recording attendance of all guests to the Founders Room.
• Operating the self-playing electronic piano outside the Founders Room.
• Restocking of self-service fridge with refreshments and reporting of current inventory.
• Ensuring Founders Room is prepared and presentable prior to guest arrival.
• Provide directional assistance to guests.
• Provide information to the Manager, Guest Experience for the preparation of the Event Summary Report, including lost and found, safety and service incidents, and guest feedback.
• Report any safety and/or service incidents in and around the Founders Room to the Manager, Guest Experience and Senior Manager, Donor Concierge and Communications.
• Report lost and found to Security and assist guests with recovery of lost items.
• Maintain a professional appearance within the required business elegant attire (uniforms will not be provided).
• Participation in all training and team building events as required.
• Perform other duties as assigned within the scope of the position.

Required Education, and Experience

• High school diploma required.
• Minimum of 3 years' experience in theater ushering, customer service or host/hostess or equivalent.
• Demonstrated interested in the arts.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Excellent interpersonal and customer service skills.
• Ability to be warm and friendly with guests in a professional manner.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required.
• Must maintain superior attention to detail.
• Highly organized and ability to work in a fast-paced environment.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem-solving skills, including ability to maintain composure at all times.
• Ability to work independently, with minimal supervision.
• Must be legally authorized to work in the United States.

Other Skills and Abilities

• Availability to work varied shifts, including evenings, weekends, and holidays as determined by event, programming and operational needs.
• Demonstrates sound judgment and discretion when handling sensitive, confidential, and donor-related information.
• Desire and ability to accept all levels of challenges.
• Desire to work as a team player and assist when and where needed.
• Maintains a professional appearance and conduct that is appropriate for interactions with donors, patrons, community stakeholders, and TSC leadership.
• Maintain a dependable, professional, and courteous front of house environment.

Computer Skills

• Ability to access the internet and proficiency in utilizing web-based platforms, communication tools, and software applications to support departmental operations, scheduling, and collaboration.
• Familiarity with the use of mobile devices, including smartphones and tablets (e.g., iPads), and the ability to assist with technology-related needs associated with donor events, registrations, and organizational activities preferred.

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, move, carry, push, and pull 30 pounds or more.
• This position will require standing, bending, and walking for extended periods.
• Ability to walk up and down stairs to assist guests.
• Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
• Ability to bend at the waist and lift items overhead.
• Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, and computer screens.
• Ability to withstand regular exposure to loud or high noise levels, including amplified music, sound checks, and audience applause.
• This position could be exposed to loud noises and requires average to above average visual acuity and hearing.
• Ability to work in and around crowded environments and interact with large groups of guests and patrons in a professional, courteous manner.
• Most of this job will be performed indoors in a climate-controlled environment.

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Employee Assistance Program- including counseling, wellness programs, and financial support services.
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time
• 401(k) retirement savings plan eligibility on your start date with employer match
• Employer-paid disability insurance coverage
• Supplemental benefits are offered, such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $18.87 plus retirement benefits.

Limitations and Acknowledgment

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.