Forward Deployment Engineer, Applied AI Agents (Intern)

Sears, Roebuck and co.

Hoffman Estates, IL

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Background Investigation, Best Practices, Business Operations, Call Center Operations, Communication Skills, Computer Science, Continuous Improvement, Data Analysis, Electrical Engineering, Finance, Leadership, Logistics, MCP - Microsoft Certified Professional, Machine Learning, Mathematics, Modeling Languages, On Site Support, Operational Audit, Operational Measurement, Operations Research, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Prototyping, Python Programming/Scripting Language, Query Analysis, Reporting Dashboards, SQL (Structured Query Language), Snowflake Schema, Software Development, Software Engineering, Supply Chain, Team Player, Telephony API (TAPI), Testing, Workflow Analysis, Writing Skills
LOCATION
Hoffman Estates, IL
POSTED
30+ days ago

1917641No1851352142.042805-88.079818-May-2026Forward Deployment Engineer, Applied AI Agents (Intern)Transformco Home Services - Support JOB SCOPE:

The Forward Deployment Engineer (FDE) Intern will work within the SearsKAIros Applied AI Division at TransformCo, partnering directly with business and operational teams to identify opportunities for AI-driven automation and workflow optimization. This role combines software engineering, AI application development, operational problem solving, and stakeholder engagement. The intern will rapidly prototype, deploy, and improve AI agents that drive measurable operational and financial outcomes across various business functions including Sears Home Services, Kenmore, and Central Finance.

JOB SUMMARY:

The Forward Deployment Engineer (FDE) Intern is responsible for embedding with operational teams to understand existing workflows, identify inefficiencies, and develop production-ready AI agent solutions using the SearsKAIros Applied AI platform. This role requires a highly adaptable individual who can work in ambiguous environments, rapidly prototype solutions, integrate AI technologies, measure performance outcomes, and support adoption of AI-enabled workflows across the organization.

REPORTS TO:

CEO, Sears KAIros1021630BRIntern, Full-time NoneJOB DUTIES/RESPONSIBILITIES:

  • Shadows business operators, dispatchers, planners, analysts, and finance partners to understand and document current manual processes and workflows
  • Analyzes operational pain points and translate business workflows into AI agent specifications
  • Designs, builds, tests, and deploys AI agents on the SearsKAIros Applied AI platform
  • Integrates AI agents with internal systems and external AI models including Claude, OpenAI Realtime, Gemini, and MCP servers
  • Prototypes and iterates quickly, owning the full lifecycle of AI solutions from concept through production deployment
  • Develops evaluations, guardrails, monitoring, and rollback procedures for deployed AI agents
  • Builds dashboards, KPI tracking, and reporting tools to measure operational and business impact
  • Collaborates with engineering teams, operational leadership, and field teams to support implementation and adoption
  • Trains users, respond to escalations, and incorporate operational feedback into continuous improvements
  • Documents implementation patterns, best practices, and reusable processes to accelerate future AI deployments
  • Presents workflow analyses, solution recommendations, and performance outcomes to stakeholders and leadership teams

JOB REQUIREMENTS:

  • Some undergraduate education
  • 1-2 years of related experience
  • 18 years of age or older

REQUIRED SKILLS:

  • Strong software engineering fundamentals with proficiency in Python and TypeScript
  • Ability to quickly understand and modify unfamiliar codebases
  • Hands-on experience building applications using Large Language Models (LLMs), including prompting, tool usage, function calling, retrieval systems, agent loops, and evaluation frameworks
  • Experience deploying or shipping AI-based solutions or applications
  • Working knowledge of SQL and data analysis tools, including the ability to independently query and analyze data from platforms such as Snowflake
  • Strong problem-solving skills and ability to work effectively in ambiguous, fast-paced environments
  • Excellent written and verbal communication skills, including the ability to document workflows and present findings clearly to both technical and non-technical audiences
  • Ability to collaborate directly with operational stakeholders and business users
  • Currently enrolled in a Bachelor s, Master s, or PhD program in Computer Science, Electrical Engineering, Operations Research, Applied Mathematics, or a related quantitative field
  • Authorized to work in the United States and able to complete required background checks prior to systems access

PREFERRED SKILLS:

  • Familiarity with MCP, agent orchestration frameworks, or related technologies such as LangChain, LlamaIndex, or OpenAI Agents SDK
  • Prior internship or project experience deploying AI or machine learning solutions in enterprise or operational environments
  • Exposure to field service operations, logistics, supply chain, contact center operations, or finance workflows
  • Experience working with voice agents, real-time APIs, or telephony integrations
  • Demonstrated ability to rapidly prototype and operationalize AI solutions with measurable business impact

Information Technology1 - 2 Years ExperienceUnited States HOFFMAN ESTATESREMOTEREMOTEREMOTEEqual Opportunity Employer / Disability / Vet.#Remote, #TechnologySears Home Services N/AN/A

About the Company

S

Sears, Roebuck and co.

Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website at .
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Personal and Household Services
FOUNDED
1886