Sign upLog in

for Desktop Support Engineer (Window 11 Upgrade)

Tanisha Systems

Plymouth, MA

Apply
JOB DETAILS
JOB TYPE
Contractor
SKILLS
Agile Programming Methodologies, Applications Security, Best Practices, Citrix Product Family, Coaching, Configuration Management, Customer Escalations, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Desktop PC, Emerging Technology, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Inventory Management, Manufacturing Data Management, Microsoft Exchange Server, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Operational Support, Peripheral Hardware, Problem Solving Skills, Process Analysis, Resolve Customer Issues, Security Patches, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Patches, System Center Configuration Manager (SCCM), Team Player, Technical Support, Time Management, Training/Teaching, User Interface/Experience (UI/UX), Windows Server Update Services (WSUS)
LOCATION
Plymouth, MA
POSTED
30+ days ago

Position: Desktop Support Engineer (Window 11 Upgrade)

Location: Plymouth MA (Onsite)

Hire Type : Contract


JOB DESCRIPTION:

As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Client provides an environment where you are challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.



RESPONSIBILITIES:
  • Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed
  • Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
  • Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
  • Good at troubleshooting skills and imaging
  • Experience on ServiceNow ticketing tool will be a plus.
  • Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
  • Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
  • Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
  • Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
  • Monitor and analyse gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.

Required Technical and Professional Expertise:
  • 6 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
  • Technologies such as AD, DNS, Exchange, and Citrix.
  • 4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
  • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes.
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
  • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
  • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
  • Active technical certifications would be an asset.
  • ITIL-Foundation and Agile experience an asset.

About the Company

T

Tanisha Systems