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Demonstrates proficiency in all technical positions. Takes responsibility of routine operations when supervisor is not on duty. Ensures tasks for all positions are completed as scheduled when manager is not available. Direct the efforts of others. Makes staffing adjustments to cover open positions. Assists supervisors with scheduling, task assignments, and special projects. Participates in quality improvement initiatives.
Position Details:
Additional Job Description
Food Service Technician - Catherine's Cafe - Full Time
Mercy Hospital St. Louis - St. Louis, MO
Position Summary
Mercy Hospital St. Louis is seeking a reliable and customer-focused Food Service Technician to support evening cafeteria operations as a cashier while assisting with overall food service functions. This role demonstrates proficiency across technical duties, takes initiative in routine operations, and provides leadership support in the absence of a supervisor.
The ideal candidate is self-motivated, detail-oriented, and committed to delivering exceptional service to patients, guests, and staff in a fast-paced healthcare environment.
Key Responsibilities
Leadership & Operational Support
Oversee routine operations during evening shifts when a supervisor is not on duty
Ensure all assigned tasks and stations are completed efficiently and on schedule
Direct and support team members to maintain workflow and service standards
Make staffing adjustments as needed to cover open positions
Assist with scheduling, task assignments, and departmental projects
Participate in quality improvement initiatives
Cashiering & Food Service Duties
Perform accurate cash handling and operate registers with proficiency
Provide excellent customer service to patients, visitors, and staff
Understand and interpret menus, including regular and modified diets
Maintain proper food safety standards, temperature checks, and documentation
Monitor inventory levels and assist with ordering and stocking supplies
Ensure cleanliness standards and sanitation schedules are followed
Safety, Compliance & Quality
Follow hospital safety procedures including infection control and emergency protocols
Maintain confidentiality and comply with patient rights regulations
Adhere to departmental and hospital-wide safety standards
Utilize MSDS resources and proper chemical handling procedures
Team Collaboration & Communication
Communicate effectively with team members, leadership, and customers
Assist with training and onboarding of new staff
Demonstrate professionalism, active listening, and strong interpersonal skills
Accept and provide constructive feedback
Qualifications
Required
Ability to follow written instructions and interpret menus
Strong customer service and communication skills
Ability to work independently and lead others without direct supervision
Basic computer proficiency
Preferred
High school diploma or GED
Previous food service experience (hospital setting preferred)
Certifications (Required within 90 Days of Hire)
Physical Requirements
Ability to stand for extended periods
Occasional lifting up to 40 lbs
Carrying up to 35 lbs (two-handed)
Minimal kneeling or crouching
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.