Step into the heart of ETC in Mazomaniewhere great food and great experiences come together! As our Food Service Team Lead, youll craft menus, support events, and keep everything running smoothly with strong organization and attention to detail. Were looking for a team player with exceptional customer service skills who can lead with energy, positivity, and a passion for people.
If you have questions on the position or application process, please reach out to Kennedy Kitelinger at kennedy.kitelinger@etcconnect.com or 608.824.5318.
Representative Responsibilities:
Assists Events & Amenities Manager with deli department budgets and daily money reconciliation
Plan and create menu offerings
Responsible for ordering, inventory, and quality of products
Ensure food safety and sanitation regulations are followed and meet hygiene standards
Assist events team in the planning and coordination of specialty theme events
Coordinate catering needs
Assist Food Service team with the preparation and serving of food & cleanup of kitchen & service areas
Maintain good customer relations by serving customers with a positive attitude and a friendly, professional demeanor
Performs other duties as assigned
Completes special projects and requests in a timely and positive fashion
Team Lead Responsibilities
Organizes and prioritizes workload for employees on a daily basis with direction from manager
o Communicates identifiable problems to management
o Ensures priorities are met and jobs are completed on time
Assists the manager in the training of employees including
o Orientation of new employees to department
o ISO on the job training
o Training existing employees on new processes or procedures
Personnel duties
o Provides objective input on employee performance to manager for use in performance appraisals
o Communicates any and all personnel issues to department manager e.g. non- compliance with schedule, breach of policy, safety concerns
o Assists manager in comparison of employee time sheets with established schedules
o Assists manager in communicating policies to employees
Minimum Qualifications:
Associates degree or equivalent experience required
Certification as required by the Wisconsin Department of Health
1 - 2 years of experience in the field or in a related area
Familiarity with a variety of the field's concepts, practices, and procedures required. Relies on experience and judgment to plan and accomplish goals
Experience in leading and directing the work of others
A wide degree of creativity and latitude is expected
Demonstrated ability to handle multiple tasks and details simultaneously
Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with the public
Must demonstrate effective communication skills and the ability to work cooperatively with staff inside and outside of the company
Maintains Food Service industry knowledge by attending educational workshops or classes and attending related expos regularly
Ability to lift 30 lbs
Experience with Excel and Bookkeeping programs desirable