Job Title: Food Runner
Reports To: Restaurant Manager
Department: Food and Beverage
Summary of Position: Responsible for cleaning areas in the restaurant / bar and workstations and delivering food in a timely, friendly and efficient manner in the Company’s continuing effort to deliver
outstanding guest service.
Responsibilities: - Food Delivery: Ensure food is delivered from the kitchen to the table efficiently and accurately, maintaining the integrity of each dish.
- Guest Interaction: Communicate with guests in a friendly, professional manner, ensuring they receive their food as ordered and addressing any concerns promptly.
- Menu Knowledge: Thoroughly learn and test the menu before working shifts, including knowing all ingredients and being aware of potential allergens.
- Food Presentation: Ensure that each dish is presented as specified, with attention to detail in its appearance and serving style.
- Pre-Bussing: Assist with clearing empty dishes from tables as needed, ensuring that the dining area remains clean and organized.
- Full Hand In/Out: Always adhere to the "full hand in, full hand out" rule by ensuring that your hands are full when leaving or entering the kitchen or dining area.
- Consistency and Efficiency: Maintain excellent organization during peak service times, helping to ensure the dining room is running smoothly and guests are promptly served.
- Outdoor Dining: Enjoy and participate in outdoor dining service, providing guests with a memorable experience in a beautiful, natural setting.
Qualifications: - Ability to lift and carry large trays and food items in and out of the kitchen efficiently.
- Strong communication skills and the ability to interact with guests professionally.
- Knowledgeable in menu testing and the ability to recall all ingredients for each dish, along with allergy awareness.
- Familiarity with food presentation standards for each menu item.
- Pre-bussing tables and maintaining organization in a fast-paced environment.
- A great attendance record and reliable work ethic.
- Must enjoy working outdoors, as Jordan Pond House has outdoor seating options in a beautiful setting.
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum of 1 year of food runner experience or 2 years of server experience in a fast-paced restaurant environment.
Resort/National Park Concession preferred
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