Food Operations Manager 3

Role Overview

Lead with purpose. Make an impact in healthcare food service.

Sodexo is seeking an experienced Food Operations Manager 3 to join our team at Stamford Hospital, a 305-bed, not-for-profit community teaching hospital located in Stamford, Connecticut. This is an exciting opportunity for a motivated food service leader to play a key role in supporting patient care and enhancing the overall dining experience within a respected healthcare organization.

Reporting directly to the General Manager, the Food Operations Manager 3 will help lead a team of approximately 75 union employees across three service lines, including patient dining and catering. This position will partner closely with hospital leadership and Sodexo management to drive operational excellence, employee engagement, regulatory compliance, and exceptional customer service.

If you thrive in a fast-paced healthcare environment, enjoy developing teams, and are passionate about delivering outstanding food service, we'd love to connect with you.

What You'll Do

• Oversee daily food service operations and ensure the delivery of a high-quality dining experience
• Lead, coach, mentor, and develop a team of approximately 75 union frontline employees
• Support patient dining operations, including patient rounding and service recovery initiatives
• Partner with the General Manager to ensure compliance with food safety, sanitation, and regulatory standards
• Maintain strong client and customer relationships through exceptional service and communication
• Monitor operational performance and support achievement of financial goals and key performance indicators
• Oversee cash handling and POS system compliance
• Support employee training and development while reinforcing standard operating procedures
• Ensure compliance with Sodexo food safety, physical safety, and quality assurance programs

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Current ServSafe Certification required
• Demonstrated success leading food service operations in a high-volume environment
• Strong customer service focus and commitment to operational excellence
• Strong food service operations leadership experience
• Experience in healthcare food service preferred
• Knowledge of patient dining programs and patient rounding
• Experience working in union environments preferred
• Familiarity with HealthTouch, EMR systems, or other patient meal management platforms
• Strong sanitation, food safety, and HACCP knowledge
• Proven ability to lead teams, develop employees, and drive engagement
• Excellent communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with food inventory, ordering, production, and management systems

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.