Cafeteria, Cash Management, Catering Services, Communication Skills, Cost Control, Customer Experience, Customer Relations, Customer Support/Service, Employee Relations, Facilities Management, Fast Food, Financial Control, Financial Management, Food Safety, Food Services, Healthcare, Hospital, Inventory Management, Leadership, Maintain Compliance, Merchandising, Multitasking, Operational Support, Operations, Operations Management, Performance Metrics, Process Management, Procurement Management, Product Costing, Purchasing/Procurement, Regulations, Restaurant, Retail, Retail Operations, Retail Sales, Revenue Growth, Safety Compliance, Sanitation
Sodexo is seeking a Food Operations Manager 2 to support retail operations at The Miriam Hospital in Providence, RI. This role has a strong emphasis on retail food service execution, including the main cafeteria and micro market. The ideal candidate will bring a balance of culinary knowledge and front-of-house leadership, with a passion for delivering an exceptional guest experience in a healthcare environment.
What You'll Do:
- Direct and support daily retail operations including the cafeteria and micro market to ensure high quality food and service standards
- Drive retail sales growth through merchandising, promotions, and innovative menu offerings
- Lead and develop frontline staff, fostering a customer-focused, service-first culture
- Ensure cash handling accuracy, POS compliance, and adherence to financial controls
- Oversee inventory management and purchasing, ensuring product availability and cost control
- Utilize Sodexo systems including Retail Ranger, Food Management System (FMS), and Market Connection (TMC) for reporting and operational success
- Ensure strict compliance with food safety, sanitation, and regulatory standards
- Build strong relationships with hospital staff, patients, and visitors to enhance the overall dining experience
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- Experience in retail food operations, hospitality, or healthcare food service
- A combination of culinary experience and front-of-house, guest-facing leadership
- Strong background in inventory, purchasing, and financial management practices
- Familiarity with Sodexo systems such as FMS and Market Connection preferred
- Proven ability to manage cash handling processes and retail performance metrics
- Energetic, outgoing personality with a passion for customer service excellence
- Strong communication and leadership skills with the ability to engage and motivate teams
- Ability to manage multiple priorities in a fast-paced healthcare environment
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
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Sodexo
Worldwide Leader in Food and Facilities Management for Over 50 Years
Sodexo was founded in 1966 by Pierre Bellon in Marseilles France and is still majority family owned today. For over 50 years, we have partnered with some of the world’s biggest companies, backed by employees in countries across the globe.
Everything we do is about improving people’s daily lives. We believe healthy school meals make kids do better. That relaxed patients recover faster. And organizations with engaged employees perform better. With our unique wide range of integrated services, this is what our On-site, Benefits and Rewards and Personal Home services do every day.