Cafeteria, Catering Services, Communication Skills, Community Health, Content Management Systems (CMS), Cost Control, Customer Experience, Customer Relations, Facilities Management, Fast Food, Food Presentation, Food Production, Food Quality, Food Safety, Food Services, Healthcare, Hospital, Leadership, Maintain Compliance, Operational Support, Operations Management, Patient Care, Patient Safety, Performance Management, Portion Control, Production Control, Quality Monitoring, Regulations, Regulatory Compliance, Restaurant, Retail, Retail Operations
Sodexo is seeking a Food Operations Manager 2 to support food service operations at Lowell General Hospital, a community-based healthcare system in Lowell, MA. This role will oversee daily food production, patient services, and retail operations, ensuring high levels of quality, safety, and patient satisfaction.
The Food Operations Manager will play a key role in driving operational excellence, enhancing the patient experience, and supporting frontline teams in a fast-paced healthcare environment.
- Oversee day-to-day food service operations, including patient dining, retail/cafeteria, and catering services
- Ensure compliance with Sodexo standards, healthcare regulations (Joint Commission, CMS), and food safety protocols
- Manage and develop frontline staff, including scheduling, training, and performance management
- Drive patient satisfaction initiatives, including rounding and service recovery
- Monitor food quality, presentation, and portion control to meet Sodexo and client expectations
- Support financial performance by managing labor, food cost, and waste initiatives
- Collaborate with clinical teams and hospital leadership to enhance patient dining programs
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- Experience in healthcare food service, hospitals, or large-volume food operations
- Strong leadership skills with the ability to motivate and develop teams
- Knowledge of food safety standards (HACCP) and regulatory compliance
- Experience managing patient services and/or retail dining operations
- Financial acumen, including labor management and cost controls
- Strong communication skills and a customer-focused mindset
- Ability to thrive in a fast-paced, high-volume environment
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
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Sodexo
Worldwide Leader in Food and Facilities Management for Over 50 Years
Sodexo was founded in 1966 by Pierre Bellon in Marseilles France and is still majority family owned today. For over 50 years, we have partnered with some of the world’s biggest companies, backed by employees in countries across the globe.
Everything we do is about improving people’s daily lives. We believe healthy school meals make kids do better. That relaxed patients recover faster. And organizations with engaged employees perform better. With our unique wide range of integrated services, this is what our On-site, Benefits and Rewards and Personal Home services do every day.