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Food and Beverage Manager - Lulio

Marriott

Santa Barbara, CA

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JOB DETAILS
SKILLS
Accounting, Analysis Skills, Beverages, Brand Management, Budgeting, Business Administration, Business Plan, Catering Services, Coaching, Communication Skills, Continuous Improvement, Cost Control, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Establish Priorities, Exceeded Sales Goal, Financial Management, Food Services, Food and Beverage Industry, High School Diploma, Hotel Management, Human Resources Management, Information Technology & Information Systems, Interpersonal Skills, Leadership, Mentoring, Needs Assessment, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Regulations, Restaurant, Set Goals, Team Lead/Manager, Team Player, Time Management, Training Program, Training/Teaching
LOCATION
Santa Barbara, CA
POSTED
Today
JOB SUMMARYPosition responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiencyof all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.CANDIDATE PROFILEEducation and Experience* High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESDeveloping and Maintaining Budgets* Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.* Maintains a positive cost management index for kitchen and restaurant operations.* Utilizes budgets to understand financial objectives.Leading Food and Beverage Team* Manages the Food and Beverage departments (not catering sales).* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.* Oversees all culinary, restaurant, beverage and room service operations.* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.* Provides excellent customer service to all employees.* Responds quickly and proactively to employee's concerns.* Provides a learning atmosphere with a focus on continuous improvement.* Provides proactive coaching and counseling to team members.* Encourages and builds mutual trust, respect, and cooperation among team members.* Monitors and maintains the productivity level of employees.* Develops specific goals and plans to prioritize, organize, and accomplish work.* Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.* Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.Ensuring Exceptional Customer Service* Provides excellent customer service.* Responds quickly and proactively to guest's concerns.* Understands the brand's service culture.* Drives alignment of all employees, team leaders and managers to the brand's service culture.* Sets service expectations for all guests internally and externally.* Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.* Verifies all banquet functions are up to standard and exceed guest's expectations.* Provides services that are above and beyond for customer satisfaction and retention.* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.* Serves as a role model to demonstrate appropriate behaviors.* Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.Managing and Conducting Human Resource Activities* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.* Conducts performance reviews in a timely manner.* Promotes both Guarantee of Fair Treatment and Open Door policies.* Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.* Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.* Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.Additional Responsibilities* Complies with all corporate accounting procedures.* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.* Analyzes information and evaluates results to choose the best solution and solve problems.* Drives effective departmental communication and information systems through logs, department meetings and property meetings.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

About the Company

M

Marriott

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Hotels and Lodging
FOUNDED
1927
WEBSITE
https://www.marriott.com/