Food And Beverage Assistant Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Qualifications:

• Minimum two to five years progressive food & beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.

• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.

• Knowledge of beverage selection, including wine, beer, and liquor preferred

• Proficient in using POS software and Microsoft Office Suite.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Must be able to withstand outdoor elements for long periods of time

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Job Specifics

• Greets and seats guests as needed and ensure total guest satisfaction

• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

• Provides floor coverage as needed

• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary

• Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies

• Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management

• Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales

• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required

• Directs staff towards the goals of the Loews Corporation as defined by management

• Ensures proper handling of guest checks and payment transactions

• Intercedes and/or fills in for employees should need occur

• Trains or supervises the training of all department employees

• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

• Is polite, friendly, and helpful to the guests, management and fellow employees

• Attends all appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with safety regulations and procedures

• Complies with hotel policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

• Other duties as assigned