FOH Shift Leader

A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.

ROLE PURPOSE

• Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience

CORE RESPONSIBILITIES

• Serve Guests through the Winning Hearts Everyday Strategy
• Lead & Develop Team Members
• Enforce policies and fulfill operational goals
• Ensure faithful financial stewardship in the business

ROLE RESPONSIBILITIES

• Influence culture and ensure implementation of Restaurant Framework
• Execution of Pathway, Genuine Hospitality, 2nd Mile Service, and other WHED Strategies.
• Guest Recovery
• Team Member & Leadership Accountability
• Keep up to date with Labor Laws & Pathway knowledge.
• Track Daily, Weekly, Monthly Cleaning Tasks
• Oversee and ensure effectiveness of New Hire Training
• Shift Management
• Food Safety
• Food Quality
• Maintain Facilities & Equipment
• Positive Guest Experience
• Manage Team Members

OPERATIONAL RESPONSIBILITIES

• Culture Management
• Cash Management
• Catering Management
• Inventory Management
• Maintain LEAN/FIFO procedures to minimize waste
• Cleanliness and Organization of Front of House, Walk-In Cooler, Walk-In Freezer, and Back Room
• Oversee completion of Front of House Checklists
• Oversee New-Hire, Team Member, & Trainer development
• Create a high energy, competitive atmosphere
• Model sense of urgency
• Ensure next shifts are set up for success
• Managage Productivity/Labor

SCHEDULE REQUIREMENTS

• Schedule: Full-Time
• Open: At least once a week
• Close: At least once a week
• Must be able to work Friday & Saturday

QUALIFICATIONS & REQUIREMENTS

• Previous leadership/management experience in the restaurant industry
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry up to 50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Able to work inside & outside

This Chick-fil-A® Restaurants is operated by an independent franchised business owner

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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