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FOH Manager (Salaried, Full-Time) – Hill Donut Co. & 322 BBQ Location:

322 BBQ

Wilmington, DE

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JOB DETAILS
SKILLS
Catering Services, Communication Skills, Corrective Action, Driver's License, Employee Orientation, Event Management, Flash Reporting, Food Safety, Leadership, Merchandising, Onboarding, Online Product Merchandising, Point of Sale (POS) Systems, Problem Solving Skills, Profit & Loss, Quality System Requirements (QSR), Restaurant, Revenue/Sales Reporting, Sales Forecasting, Sanitation, Schedule Development, Team Building, Team Lead/Manager, Telephone Skills, Time Management, Training Program, Training/Teaching, Willing to Travel
LOCATION
Wilmington, DE
POSTED
30+ days ago
Adding the growth path. Here's the updated section — slotting it into the benefits block and reinforcing it up top:


FOH Manager (Salaried, Full-Time) – Hill Donut Co. & 322 BBQLocation: Wilmington, DE (1845 Marsh Rd) — primary site Hill Donut Co., with support across 322 BBQ catering operations


About Us Where Sweet Meets Smoke — house-made brioche donuts, brunch, and slow-smoked BBQ catering. We're looking for a full-time, hands-on FOH Manager to own the guest experience and front-of-house team at Hill Donut Co. Wilmington, with support across 322 BBQ catering. This is a clear path-to-GM role — we're looking for someone who wants to grow into a General Manager seat at one of our locations.


Must Haves


  • 2+ years FOH leadership in a high-volume restaurant, café, or QSR+ environment
  • Hands-on leader who runs the floor, not the office — leads by example, communicates clearly, builds team trust
  • Proven experience writing schedules, running training programs, and managing a team of 8+
  • Strong service instincts: pace, hospitality, recovery, merchandising
  • Financial mindset: understands labor %, comps/voids, attachment rate, daily sales reporting
  • Comfort with POS systems, scheduling software, and basic inventory tools
  • Valid driver's license and reliable transportation; able to travel between Wilmington and Mullica Hill, NJ as needed
  • Weekends required — Saturdays and Sundays are our biggest days. Early mornings and holidays also part of the job.
  • Ambition to grow into a General Manager role within our group
Responsibilities


FOH Scheduling & Labor


  • Own the weekly FOH schedule — build to forecasted sales and labor target, post on time, manage swaps and call-outs
  • Adjust staffing in-shift to match volume; cut early or call in as needed
  • Manage time-off requests, availability changes, and PTO accruals
  • Track punches, breaks, and overtime; approve timecards weekly
Training & Development


  • Own FOH training — onboarding, certification, and ongoing development
  • Maintain training checklists, menu knowledge guides, and POS/allergen materials
  • Run new-hire orientation and shadow shifts; sign off on station readiness
  • Hold regular skill checks and re-trainings; document progress
Floor & Shift Leadership


  • Run the FOH: open/close, pre-shifts, station assignments, breaks, deployment
  • Expedite during rush; keep pace and ticket times tight
  • Cash handling, deposits, POS audits, end-of-day reporting
  • Maintain pristine front-of-house: cases, counters, dining area, restrooms, exterior
People Leadership (Hire • Manage • Coach)


  • Recruit, interview, and onboard FOH staff
  • Coach in the moment; document performance; handle write-ups and separations per policy
  • Build a respectful, high-accountability culture with low turnover
Guest Experience


  • Own the guest journey from door to doorstep — greeting, ordering, pickup, recovery
  • Resolve issues fast and on the spot; turn complaints into regulars
  • Ensure menu boards, signage, case merchandising, and online listings are accurate and on-brand
Standards & Safety


  • Maintain food safety, sanitation, and allergen protocols — inspection-ready always
  • Enforce uniform, grooming, and brand standards every shift
Catering Support (322 BBQ)


  • Coordinate pack-outs, delivery timing, and on-site setup for catering events
  • Hit dispatch windows; communicate with kitchen and clients
  • Support on-site catering execution as needed
Financial & Profitability


  • Write schedules to labor target; adjust in-shift to hit the number
  • Control comps, voids, discounts, and modifier abuse
  • Drive sales mix: attachment rate on coffee/donuts, upsell catering inquiries, promote LTOs
  • Daily manager log; weekly flash report with corrective actions

About the Company

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322 BBQ