FOC Case Specialist Supervisor

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

$58,086 - $77,824

Are you a detail-oriented leader who enjoys guiding a team, supporting court operations, and helping families navigate important child support and custody matters? As a Friend of the Court Case Specialist Supervisor, you''ll lead a team responsible for coordinating show cause hearings, supporting Referees, and ensuring the efficient processing of child support, parenting time, medical, and spousal support cases. This role combines leadership, customer service, case management, and court administration to help ensure families receive timely and accurate services.

What You''ll Do

• Supervise, assign, review, and coordinate the work of Friend of the Court Case Specialists responsible for scheduling show cause hearings and preparing case files for Referees
• Provide guidance, training, and day-to-day support to staff while ensuring work is completed accurately and efficiently
• Regularly perform the duties of a Friend of the Court Case Specialist and assist with complex or sensitive case matters
• Meet with clients and respond to inquiries regarding child support, parenting time, medical support, alimony, and show cause hearing processes
• Utilize authorized settlement parameters to negotiate and accept client offers related to support, visitation, medical, and alimony matters
• Schedule appointments for Referees and coordinate hearing-related activities
• Respond to inquiries from clients, employers, attorneys, and outside agencies while providing information in accordance with Friend of the Court guidelines
• Process court orders, update case records, and maintain accurate case information within department systems
• Assist Referees with correspondence, case documentation, and hearing-related paperwork
• Collect, analyze, and report caseload and workload statistics
• Provide coverage and support for other clerical and administrative functions as needed
• Utilize current countywide and department-specific software applications to manage cases and complete assignments

Why You''ll Love It Here

• Play a meaningful role in supporting families and ensuring compliance with court-ordered obligations
• Lead a dedicated team while helping improve processes and service delivery
• Work in a fast-paced environment that combines supervision, customer service, and case management
• Collaborate closely with Referees, court staff, attorneys, employers, and community partners
• Gain exposure to complex family court operations and legal processes
• Build a rewarding public service career while making a direct impact on the residents of Oakland County

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

1. Be a high school graduate or have a certificate of successful completion of the General Educational Development Test.

2. Have had three (3) years of responsible full‑time clerical experience in a Friend of the Court setting.

3. Pass the complete examination, including the employment medical, established for this classification.

4. Successfully complete the six month probationary period.

ADDITIONAL DESIRABLE QUALIFICATIONS

Considerable ability and skill in interpreting divisional policies, procedures, and legal requirements to officials and the general public.

Considerable ability and skill in recognizing and correcting departures from routine departmental practices and procedures.

Considerable knowledge of divisional clerical practices and procedures.

Reasonable knowledge of supervisory principles and practices.

Reasonable ability to plan and supervise the work performed by others.

Reasonable ability to conduct effective personal interviews.

Reasonable ability to communicate with the general public.

Reasonable ability to make general decisions in accordance with departmental policies and procedures.

Reasonable knowledge of modern office practices and procedures.

Reasonable knowledge of modern record keeping management and operations.

Reasonable ability to follow complex oral and written instructions.

Reasonable ability to write legibly.

Reasonable ability to maintain accurate files and records.

Reasonable ability to communicate with the general public.

Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

SUPERVISION EXERCISED

Functions as a working supervisor over a group of FOC Case Specialist employees. Instructs, assigns, schedules, checks, processes attendance and appraises performance. Effectively recommends on hiring, disciplining and discharge. Regularly performs same duties as those FOC Case Specialist employees who are supervised.

ESSENTIAL JOB FUNCTIONS

Assigns special projects to FOC Case Specialists and performs follow-up duties to ensure projects are completed in a timely manner.

Meets with the public to respond to questions pertaining to show cause hearings, credit orders, income withholding orders and other Friend of the Court policies and procedures by providing information obtained from the client's case file and instructions from Referees.

Reviews and prepares files for Referees to take to court for show cause hearings.

Prepares the appropriate court orders and forms for the Referees after show cause hearings to proceed with the directives of the court, and requests bench warrant forms on persons not appearing in court who are responsible for paying support.

Responds to telephone calls from the public, private attorneys, judge's staff, employers, and other agencies to schedule appointments with the attorney, and answer both general and specific inquiries about show cause notices, support, medical, custody, visitation, and other Friend of the Court issues.

Reviews cases being considered for a show cause hearing. Determines whether an order should be processed or what is the appropriate action to be taken and documents the information in the file.

Pulls files for various reasons, such as show cause hearings, client appointments with Referees to respond to phone inquiries, to review cases for possible show cause hearings, for other areas of the office and for general information.

Makes on‑line changes in the computer for addresses, dates of birth, social security numbers and releasing the "I" hold on bench warrants.

Maintains statistics on orders, appointments, F.O.C. Referee Hearings, and other Friend of the Court activities.

Utilizes current Countywide and/or department specific software to complete assignments.

ADDITIONAL DUTIES & RESPONSIBILITIES

Assists the Referees with processing daily mail from the public. Responds with memos, speed letters, and

standard forms to be completed and returned to the office.

May assist in training of lower-level clerks, students, and part‑time employees.

May replace absent clerical staff at reception desk, switchboard, judge's office, or wherever assigned.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate to accurately convey information.

WORKING CONDITIONS

Work is performed in a typical office environment.

May encounter situations where people could become confrontational.

IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

Additional Minimum Qualifications

Union*

BU92- United Auto Workers (UAW) Local 889: Circuit Court Supv (UAW)

• If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.