Fluid Analysis Lab Mgr

ESSENTIAL FUNCTIONS

• Manage and oversee the laboratory staff and technical operations to ensure accurate and consistent testing procedures are adhered to.
• Ensure quality control, safety, and records maintenance.
• Implement and execute training curricula for each direct report. including required interpretation training for Cat certified interpreters
• Document and execute lab policies and procedures necessary
• Follow Caterpillar S.O.S Services Standardization Guide.
• Maintain Key Performance Indicators including but not limited to turnaround times, quality objectives, monthly, quarterly, and annual department reports.
• Monitor the operation and maintenance, and documentation of all lab instruments and test equipment.
• Maintain necessary supplies to operate efficiently.
• Manage instrument service contracts with instrument vendors
• Assure lab instrumentation meets Caterpillar PTP data quality requirements
• Manage digital transition from traditional lab operation to SOS powered by VisionLink (i.e. on-line sample registration, VisionLink data correlation, etc.) for both lab and customers
• Manage implementation of future lab platforms (i.e. SOS 2.0)
• Knowledge of "SOS powered by VisionLink " in relation to SOS lab software to assist customer migration to VisionLink
• Establish and execute on operational budgets for revenue, expense and profit.
• Resolve customer technical issues related to fluid analysis and other associated customer concerns.
• Maintain working relationships within the dealership operational departments for the purposes of warranty, trends, and fluid component issues.
• Train internal and external customers on sample processes such as; acquiring proper samples, understand sample results, use of on-line tools such as Visionlink and Cat inspect
• Serve as a resource for marketing, communicating and selling the benefits of a structured S.O.S. Program
• Maintain housekeeping practices.
• Abide to all Caterpillar Contamination Control Guidelines.

ADDITIONAL FUNCTIONS

• All other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• Must have good problem solving skills to resolve fluid analysis data related issues
• Must be able to quickly learn digital formats using VisionLink, SOS 2.0, and other current formats
• Must have ability to interact and communicate with customers in order to effectively resolve customer issues
• Must develop understanding fluid analysis interpretation; ability to interpret fluid analysis data desired
• Must have the ability to effectively manage/operate the Oil Analysis Laboratory.
• Must be a team-oriented player, and be adaptable to change.
• Must have the ability to read and write in such a manner to appropriately communicate at all levels of business.
• Must have the ability to establish, monitor and meet short and long-term goals.
• Must have the ability to establish, monitor and meet department budgets.
• Must have the ability to recognize equipment and tooling needs and budget accordingly.
• Must have the ability to do company and customer presentations on items related to technical problems and oil sampling.
• Must have had some exposure to processes and procedures used in the Oil Analysis Laboratory.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Material and equipment directly used: Telephone systems and equipment. Company computer systems, programs and equipment. Caterpillar computer systems, programs and equipment.
• Working hours are typically 8 hours per day, 5 days per week, but additional hours could be required depending on circumstance.
• Ability to walk up and down stairs.
• Ability to sit or stand 5 - 7 hours a day.
• Ability to travel throughout the company territory.
• Professional dress is required.