FLORAL/DEPT LEADER
Kroger Co.
Wausau, WI
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Coaching, Communication Skills, Corporate Communications, Corporate Policies, Customer Relations, Customer Support/Service, Customer1, Develop and Maintain Customers, Diversity, Gardening, Housekeeping/Cleaning, Merchandising, Order Delivery, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Retail Management, Sales, Shipping/Receiving, Special Needs, Writing Skills
LOCATION
Wausau, WI
POSTED
30+ days ago
- Willing to work weekends and holidays.
- Effective written and verbal communication skills.
- Ability to make intelligent decisions quickly.
- Strong Florist Transworld Delivery computer and organizational skills.
- Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
- Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
- Understanding of all key components of department operations.
- Working knowledge of floral arrangement and care of plants and cut flowers.
- Adept at communication with employees, customers, and supervision.
Desired
- Past work record reflects dependability and integrity.
- Prior Floral experience.
- Supervisory skills.
- Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
- Be perceptive and handle customer complaints.
- Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
- Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
- Provide active support of our Customer 1st culture.
- Plan, organize, direct and control the activities of the Floral Department.
- Direct the receiving, storing, pricing, and merchandising of all floral products.
- Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
- Maintain and submit required records and reports and use them effectively.
- Maintain effective and good house cleaning in all areas
- Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
- Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
About the Company
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