Position Summary:
The Floor Manager is responsible for overseeing the day-to-day operations of the front-of-house during service. This role ensures a high level of guest satisfaction, smooth team communication, and adherence to company standards. The Floor Manager leads by example and supports the front-of-house team in delivering exceptional hospitality.
Key Responsibilities:
Supervise and support front-of-house staff during shifts
Ensure all guests receive prompt, welcoming, and professional service
Monitor dining room and bar areas to maintain cleanliness, ambiance, and pace of service
Resolve guest concerns or complaints with professionalism and urgency
Enforce service standards, uniform policies, and operational procedures
Assist with training and onboarding of new staff
Coordinate with the kitchen to ensure accurate and timely food delivery
Manage daily shift reports, end-of-day procedures, and any shift notes
Monitor reservations, waitlists, and table turns to maximize efficiency
Ensure compliance with health, safety, and sanitation guidelines
Qualifications:
Previous experience in a supervisory or management role in hospitality
Strong communication and interpersonal skills
Ability to lead and motivate a team in a fast-paced environment
Conflict resolution and problem-solving abilities
Flexible schedule, including evenings, weekends, and holidays
Professional appearance and demeanor